Free course helps jobseekers find employment with Hyndburn businesses

By Active Lancashire

16 Jan 2023

Clare Mckenna Mpt Mentor Onward Omar Castelo Ormachea Recruit Anthony Neild Bt Team Leader And Donna Mccabe Recruit

Ten jobseekers have found work in Hyndburn following a free two-week Customer Service course delivered as part of the MPT Steps employment partnership.

Housing association Onward Homes, an MPT Steps delivery partner, developed the training alongside Lancashire Adult Learning to specifically cover the skills and knowledge needed to work in contact centres. Topics included how to answer calls professionally, be resilient and assertive and maintain confidentiality.

Following the course, Onward’s employment mentors continued to work closely with its attendees to help develop their skills and confidence. This included an opportunity to volunteer on Onward Home’s 1st Call reception to gain up to date experience of dealing with customer enquiries and build their confidence.

10 out of the 13 job-seekers who attended the course are now in employment, including two at BT’s contact centre in Accrington.

The support was delivered as part of the MPT Steps partnership, which provides free tailored support and mentoring to people struggling to enter work, to boost their confidence, skills, health and wellbeing. It is made possible with £4.75m funding from the European Social Fund.

MPT Steps is delivered by 20 partner organisations across the borough, including housing associations, councils, charities, employment hubs, Youth Zones and more, with the partnership managed by charity Active Lancashire.

Now at its mid-point the project is on track to support 4,000 people before it ends in December 2023, having already supported over 2,000 jobseekers.

Jill Stazicker, MPT Steps Team Leader at Onward, said, “It is so inspiring and rewarding to see participants on our employment programme develop their skills, confidence and ambition since attending the 2 week Customer Service training with 1st Call.  The mentors successfully supported them through MPT Steps, whilst building a great working relationship with BT and other employers.

“Thank you to BT who saw the determination, desire and skills in these Hyndburn residents and gave them the opportunity to join their teams.”

Clare McKenna, MPT Steps mentor at Onward, said: “It was a pleasure to mentor our participants and work with all of the staff at BT who welcomed them onto their recruitment programme. The support that they have been given from all involved has been brilliant and is a true reflection on how collaborative working can really make a difference to our local community.”

John Cain, manager at BT Accrington, said: “We’re passionate about having a presence in our local community and working with Onward Homes has given us a fantastic opportunity to meet new potential colleagues. I’m excited what this can bring for the future.”

As well as bespoke training, MPT Steps mentors provide participants with interview coaching and support with CVs, as well as access to free courses to improve their IT, literacy and numeracy skills.

Participants can also access support to access specific training to get the job they want, alongside free activity sessions to improve their health and wellbeing. Tailored support can also address specific needs such as addressing ways to overcome financial difficulties or access to housing or transport.

While helping individuals into work, the service simultaneously helps the local businesses it works with find skilled candidates. Businesses struggling with recruitment can find out more about how MPT Steps can help them by contacting Sarah Dunne via [email protected]

Main photo: Clare McKenna (MPT Mentor, Onward), Omar Castelo Ormachea (recruit), Anthony Neild (BT Team Leader) and Donna McCabe (recruit).

 

Latest news

1

Burnley aerospace firm eyes global growth with new CFO Rob Smith Of Velocity Composites

Burnley aerospace firm eyes global growth with new CFO

20 Jun 2024

2

PR agency wins third consecutive award for public sector work Viva Wins Third Public Sector Award

PR agency wins third consecutive award for public sector work

20 Jun 2024

3

Crowberry Consulting presents Society for the Environment Awards 240604-SocEnv-Awards-34.jpg.jpg

Crowberry Consulting presents Society for the Environment Awards

21 Jun 2024

4

Case study: RfM Transform and Peter Reed International HR Trends from RfM Transform (22)-min.png.png

Case study: RfM Transform and Peter Reed International

21 Jun 2024

5

Seeking accountants to drive change in Lancashire Chris Brown - Brown & Co

Seeking accountants to drive change in Lancashire

21 Jun 2024

Lbv116 Ltb Strip980
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
11 Jun 2024 - 04 Dec 2024

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 16:30

Free 4 Week Growth Ignition Coaching Programme
UCLan Primary logo RKE.png.png
LBV Hub Seminars
19 Jun 2024 - 03 Jul 2024

Free 4 Week Growth Ignition Coaching Programme

Online, Preston, PR1 2HE

12:00 - 13:30

Yellow Day 2024 St Catherine's Park
YRD 2024_TV screen_V02.jpg.jpg
LBV Hub Fundraisers
23 Jun 2024

Yellow Day 2024 St Catherine's Park

St Catherine's Hospice, Preston, Lancashire

10:45 - 16:00

Chamber Breakfast Networking
Chamber Logo1.png.png
LBV Hub Networking
23 Jun 2024

Chamber Breakfast Networking

Whitewells Catering Supplies, Heysham, LA3 2XE

08:00 - 10:00

Adult Mental Health First Aid - Online Course
Youth MHFA.png.png
LBV Hub Seminars
25 Jun 2024

Adult Mental Health First Aid - Online Course

MS Teams, N/A, N/A

10:00 - 12:30

Business Networking in Blackburn - BNI Vista
EVENT LISTING SIZING Vista.png.png
LBV Hub Networking
25 Jun 2024

Business Networking in Blackburn - BNI Vista

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:45 - 08:30

Business Networking in Chorley - BNI Endeavour
EVENT LISTING SIZING Endeavour.png.png
LBV Hub Networking
25 Jun 2024

Business Networking in Chorley - BNI Endeavour

Oak Royal, Bury Lane, Chorley, PR6 8SW

06:30 - 08:30

Lancashire Net Zero Carbon Conference
Net Zero Carbon Social 1200px 4
Networking
26 Jun 2024

Lancashire Net Zero Carbon Conference

Ribby Hall Village, Preston, PR4 2PR

08:30 - 13:00

Business Networking in Accrington - BNI Zeus
EVENT LISTING SIZING Zeus.png.png
LBV Hub Networking
26 Jun 2024

Business Networking in Accrington - BNI Zeus

The Mill House, Corn Mill Yard, Accrington, BB5 5HX

06:45 - 08:30

Business Networking in Preston - BNI Diamond
EVENT LISTING BNI Diamond.png.png
LBV Hub Networking
26 Jun 2024

Business Networking in Preston - BNI Diamond

The Marriot Hotel, Garstang Road, Broughton, PR3 5JB

07:15 - 08:00

Business Networking in Lancaster - BNI Castle
EVENT LISTING BNI Castle.png.png
LBV Hub Networking
27 Jun 2024

Business Networking in Lancaster - BNI Castle

Vale of Lune RUFC, Powder House Lane, Lancaster, LA1 2TT

06:45 - 08:30

Business Networking in Burnley - BNI Kudos
EVENT LISTING BNI Kudos.png.png
LBV Hub Networking
27 Jun 2024

Business Networking in Burnley - BNI Kudos

Prairie Sports Village, Windemere Avenue, Burnley, BB10 2FU

06:45 - 08:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV116 Online Graphic
Subscribe now

Weekly news bulletin