Lingwood reviews NHS safety and security roles

By Lingwood Security Management Ltd

03 May 2018

This week, director Alan Lingwood and customer relationship administrator Summer Jenkins met with the local NHS to review the new SSO (Safety & Security Officer) roles that have been implemented since January at the RLI (Royal Lancaster Infirmary).

The meeting took place at RLI, and involved the Dementia and Care of the Elderly Team, Safeguarding Team and their Security Management Specialist. It was a chance to talk through how things are progressing and discuss the impact of the SSO roles.

The feedback we received about our partnership working alongside the University Hospitals of Morecambe Bay NHS Foundation Trust was fantastic, and since implementing the role of the SSO, the number of incidents recorded for Anti Social Behaviour, Violence and Aggression has reduced significantly, resulting in zero incidents reported in March.

All Lingwood Security Management SSOs are trained in Dementia Awareness, Hand Hygiene and Communication every three months to ensure they are kept aware of the latest developments and that their training record is always up-to-date. This allows for greater continuity of service, which benefits patients, NHS staff and also our own staff on-site.

Following the success of the SSO roles, we are looking to train more of our bed watch staff so that they can progress into an SSO role and take on more responsibility. Two of our staff our photographed below in their uniforms, alongside Alan Lingwood.

Speaking after the meeting, Alan said: “It was a very positive meeting today and it was nice to see the direct impact of our work in such a vital service for the local community. I’d like to personally thank all the staff who have worked hard with us on all roles for the NHS; they are a credit to Lingwood Security for their work in making this a success. I look forward to seeing more of our staff progress into the SSO role over the coming months.”

Training Day

Yesterday also saw four members of our staff attend a training course with the Dementia and Care of the Elderly Team yesterday at the University of Morecambe Bay Hospital Trust. Well done to Kaylem Quinnell, Ron Tinnion, Frank Asemota & Owen Fitzmaurice Rawes, who all received excellent feedback from the trainer, noting that they were very receptive, engaged and took all of the information on board.

The training covered various topics, including: hand hygiene training the full role and responsibilities of the Safety & Security Officer monitoring behaviour & recording clinical training covering dementia &delirium symptoms, behaviours and management, plus understanding the person-centred approach.

Background to the SSO Role:

Patients who are older are more at risk of developing delirium and are at high risk if have dementia already. This causes acute confusion and hallucinations. The combination of symptoms of dementia such as disorientation and memory loss, together with delirium symptoms can be bewildering, terrifying, upsetting and emotional. This causes behaviours to change in the person, usually exhibiting agitation, aggression and sometimes violence, as they try to keep themselves safe in their reality.

This can have a detrimental effect on staff who are caring for them, sometimes resulting in harm from verbal and physical assault. As part of our duty of care, Lingwood Security Management (LSM) provide support and safety for staff where needed. The SSO is the link between LSM and the RLI, providing on-site advice on tasks that can be undertaken by bed-watch personnel, and if additional security is required for patient and staff safety, they will also ensure bed-watch personnel are briefed, carry out their duties and complete appropriate paperwork.

Latest news

1

Chiptech announces major innovation initiative at high-profile reception with the New Zealand Prime Minister in London. The Rt Hon Jonathan Reynolds, the Rt Hon Christopher Luxon and the Rt Hon Steve Reed (L-R Front Row) David Hammond, and Daniel Knowles

Chiptech announces major innovation initiative at high-profile reception with the New Zealand Prime Minister in London.

30 Apr 2025

2

Northstone secures full planning permission for 50 new homes in Edenfield Edenfield housing development

Northstone secures full planning permission for 50 new homes in Edenfield

29 Apr 2025

3

Ring Stones Maintenance and Construction celebrates completion of Dovestone Gardens Dovestone Gardens launch

Ring Stones Maintenance and Construction celebrates completion of Dovestone Gardens

29 Apr 2025

4

PHX Training welcomes new business leader to drive learner success Louise Kirby

PHX Training welcomes new business leader to drive learner success

29 Apr 2025

5

Lidl to invest half a billion pounds in its expansion as it eyes sites in Lancashire Lidl

Lidl to invest half a billion pounds in its expansion as it eyes sites in Lancashire

29 Apr 2025

Pc Prestonmacan Gif980x120 March
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
LBV122 May/June Launch Event
121 Lancashire Business View Magazine Launch
Networking
21 May 2025

LBV122 May/June Launch Event

Lancaster and Morecambe College, Lancaster, LA1 2TY

08:30 - 10:30

Sub36 Networking
Networking
11 Jun 2025

Sub36 Networking

British Jewellery School, Scorton, PR3 1BA

15:00 - 17:00

Lancashire Net Zero Carbon Conference
Net Zero Carbon Social 1200px 2
Networking
18 Jun 2025

Lancashire Net Zero Carbon Conference

Crow Wood Hotel & Spa Resort, Burnley, BB12 0RT

08:30 - 13:00

Lancashire Built Environment Conference 2025
BEC 315 X 315 Px
Networking
25 Sep 2025

Lancashire Built Environment Conference 2025

Blackpool Football Club, Blackpool, FY1 6HX

08:30 - 13:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
02 Apr 2025 - 08 Oct 2025

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 15:30

Planning for the future + navigating Inheritance Tax changes
Planning for the future + navigating Inheritance Tax changes for website.png.png
LBV Hub Seminars
01 May 2025 - 01 May 2025

Planning for the future + navigating Inheritance Tax changes

Stanley House Hotel, Mellor, Blackburn, BB2 7NP, Blackburn, BB2 7NP

08:00 - 10:30

Advantage: AI – A Workshop for Business Leaders – May 2
EV-land-2025-05B.png.png
LBV Hub Seminars
02 May 2025 - 02 May 2025

Advantage: AI – A Workshop for Business Leaders – May 2

Door4 Office, Burnley Wharf, Manchester Road, Burnley, BB11 1JG

09:00 - 11:00

A night at the races
1.png.png
LBV Hub Dinners / Balls
02 May 2025 - 02 May 2025

A night at the races

Morecambe FC, Morecambe, LA4 4TB

19:00 - 23:59

Innovating business solutions through PhD Partnerships
30478 Skills Bootcamp open day setting.jpg.jpg
LBV Hub Networking
07 May 2025 - 07 May 2025

Innovating business solutions through PhD Partnerships

University of Central Lancashire, Preston , PR1 2HE

14:30 - 15:30

Celebrating 50 years of KTP
UCLanAerialCampus.jpg.jpg
LBV Hub Networking
07 May 2025 - 07 May 2025

Celebrating 50 years of KTP

University of Central Lancashire , Preston, PR1 2HE

16:00 - 18:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more Lbv121 Online Graphic
Subscribe now

Weekly news bulletin