GGM Groundscare continues developments in customer service to support growth
Colne and Haydock-based GGM Groundscare has unveiled several staff appointments, promotions and new initiatives to develop services and enhance its already highly renowned customer support offering even further, in line with unprecedented business growth.
The business has worked tirelessly over the past two years to ensure customers remain supported and this has resulted in a recruitment drive through which they have appointed five new members of staff within the aftersales team, to support its growth and customer service offering.
Based at the Haydock depot, Craig Bradshaw has joined as service co-ordinator in a role that involves the management and booking of all service activities and is joined by Ryan Bradshaw, who comes to the business as a service engineer.
Matt Lord has recently joined the service team on an industry-approved Kubota partnered apprenticeship scheme set up for training engineers of the future.
Also, Gary Taylor, who has worked for GGM Groundscare for seven years is taking up a more ‘hands on’ role as workshop doreman within the workshop as well as heading up the business’s new Operator Training programme. This program will, over time, allow the company to offer a broader and more in-depth training program for customers to help keep up to date with the latest machinery developments and have appropriate training to ensure they can operate machines in accordance with safe working practices.
Growth developments at the Colne depot include the promotion of Danny Bannister to after sales development supervisor, with Martin Stoney stepping into his previous role of service co-ordinator earlier this year and Billy Eastell is due to join the service team as an apprentice in the coming weeks. Keiran Handford has also taken up the role of trainee parts advisor and joins the existing experienced parts team lead by Danny Bannister.
The recruitment of the two apprentice roles and the trainee parts role, ensures the business continues its philosophy of providing job opportunities for young people in the area.
GGM Groundscare is a specialist supplier of tractors and high-quality professional land-based equipment for commercial and domestic use. Servicing the North West and Yorkshire, it supplies a range of products from leading franchises including Kubota, Baroness and Amazone.
Managing director Chris Gibson said: “We’re delighted that the business continues to go from strength to strength and these changes reflect that. Customer service is absolutely pivotal to everything we do and we take great pride in building long lasting customer relationships, based on anticipating needs, solving problems and delivering on time, every time.”
This latest series of after-sales measures follows a £60k investment in two new professional blade grinding machines from market-leading manufacturer Foley, doubling the businesses grinding capacity, in line with customer demand.
