accessplanit wins highly coveted Apprentice of the Year Award

By accessplanit

26 Mar 2015

Software house accessplanit’s helpdesk apprentice Jamie-Lee Butterworth has won the ‘Most Dedicated Apprentice Award’ at Lancaster and Morecambe College’s 2015 Apprentice Celebration Awards.

Delighted with this win, you can imagine the excitement when he went on to beat over 600 applicants to take the overall winner and highly coveted ‘Apprentice of the Year Award’.

Jamie was the company’s first apprentice, and prior to the vacancy there was a great deal of internal discussion regarding whether the role was suitable for an apprentice position. In addition to being the businesses first point of contact, the helpdesk team are also front line technical support for customers. There is an expectation that helpdesk advisors have an in-depth and expert knowledge of the software solution making the role both demanding and critical to customer issue resolution.

Indeed, one of reasons Jamie is so suited to his role is his determination to always get to the bottom of a problem. He never passes over responsibility. He will manage a customer issue and liaise with colleagues until it is resolved. Jamie is a fast, bright, personable asset to the company and is very much valued by customers. Comments like these are not unusual:-

“Last week I was talking to Stuart and amazed to discover that Jamie was an apprentice. From the conversations I have had with him, some of which were ‘mentally taxing’ (as I’m sure the rest of the team will agree – mine can be!) I thought he was an established support desk operator who was just familiarising himself with the course manager system. Well done Jamie, you have ‘masked’ your secret well - keep up the good work," said Jon Copley, Yorkshire Ambulance Service.

Jamie has achieved so much is a very short space of time and is a role model to anyone out there with doubts about joining a company as an apprentice or to any businesses considering the apprenticeship programme. Jamie grabbed his opportunity, proved he was a great asset and within 6 months has secured a permanent position.

Dave Evans, MD explained: “Our decision to escalate Jamie’s promotion to a permanent role was inevitable. Not only was he absorbing a new and challenging role and studying whilst doing this, he was also supporting a young family on an apprentice salary.

"At any time Jamie could have taken the easy option to earn a living wage, but he was committed to the opportunity of developing a career and to working with us. As an employer I believe that attitude is fundamental to success and we didn’t hesitate to promote Jamie. He is a great ambassador for the apprenticeship programme.” Following Jamie’s promotion accessplanit worked with Lancaster and Morecambe College to recruit another apprentice, who has now been in the role almost 6 months.

Enjoyed this? Read more from accessplanit

Latest news

1

VARS Technology team up with debt resolution specialists to fight fuel theft David Nichol John Garnett Aydan Jones and Laura Tilley

VARS Technology team up with debt resolution specialists to fight fuel theft

12 Sep 2025

2

University of Lancashire unveils Preston campus installation to celebrate name change University of Lancashire new feature

University of Lancashire unveils Preston campus installation to celebrate name change

12 Sep 2025

3

PM+M welcomes ten new apprentices for 2025 intake Lucy Field, Kate Walsh, Ellie Fisher, Zainab Aswat, Reece Jones, Aisha Bibi Patel, Finley Vila, Uzair Zariwala, Richard Prest, and Charlie Harrison

PM+M welcomes ten new apprentices for 2025 intake

11 Sep 2025

4

ROCCIA strengthens commercial division with senior appointment Andrew Grove

ROCCIA strengthens commercial division with senior appointment

11 Sep 2025

5

Final call for investors: Rossendale community solar project must hit target by November Gary McEwan managing director of Interfloor

Final call for investors: Rossendale community solar project must hit target by November

10 Sep 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
Sub36 Networking - Follow the signs
Sub36 Deaf Village Social1200
Networking
17 Sep 2025

Sub36 Networking - Follow the signs

The Deaf Village, Blackburn, BB2 5EN

10:00 - 12:00

LBV124 September/October Launch Event
MBP Arc Cinema Preston Opening 205
Networking
18 Sep 2025

LBV124 September/October Launch Event

The Arc Cinema, Preston, PR1 2BL

08:30 - 10:30

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

Longridge Soap Box Derby
Screenshot 2025-06-10 090035.png.png
LBV Hub Fundraisers
14 Sep 2025 - 14 Sep 2025

Longridge Soap Box Derby

Berry Lane, Longridge, PR3 3WH

10:00 - 16:30

Preston Tech Connection - The Ultimate Tech Quiz!
Preston Tech Connection Sept 25.png.png
LBV Hub Networking
16 Sep 2025 - 16 Sep 2025

Preston Tech Connection - The Ultimate Tech Quiz!

Society1, Coworking Space, Preston, PR1 3LT

18:00 - 19:00

The Business Network Central & East Lancashire
LBV Hub Networking
17 Sep 2025 - 17 Sep 2025

The Business Network Central & East Lancashire

Stanley House, Blackburn, BB2 7NP

11:30 - 14:15

Cumbria Business Expo 2025
https---cdn.evbuc.com-images-880461633-4862066883-1-original.20241022-110415.jpeg.jpg
LBV Hub Exhibitions
19 Sep 2025 - 19 Sep 2025

Cumbria Business Expo 2025

Carlisle Racecourse, Carlisle, CA2 4TS

09:00 - 15:00

Preston Freelancer Meet-Up: September
Sept Freelancer (1).png.png
LBV Hub Networking
23 Sep 2025 - 23 Sep 2025

Preston Freelancer Meet-Up: September

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Your Business, Your Region: Making sense of devolution and Local Government Reorganisation
Chorley Council breakfast event new
LBV Hub Networking
23 Sep 2025 - 23 Sep 2025

Your Business, Your Region: Making sense of devolution and Local Government Reorganisation

Worden Hall, Leyland, PR25 3DH

08:00 - 11:00

Speed Networking with BNI
2.png.png
LBV Hub Networking
24 Sep 2025 - 24 Sep 2025

Speed Networking with BNI

Chorley Football Club, Chorley, PR7 3DU

16:00 - 19:00

The Marketing Meetup IRL: Lancashire - September
TMM Lancashire
LBV Hub Networking
25 Sep 2025 - 25 Sep 2025

The Marketing Meetup IRL: Lancashire - September

Chorley, PR7 2SL

18:00 - 20:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV 123 Online Graphic
Subscribe now

Weekly news bulletin