accessplanit preparing to build on 2013 success
Following a fairly dramatic business expansion programme throughout 2012 which included over 100% increase in staff and relocation to new spacious city centre offices, Lancaster-based training management software company accessplanit looks back on a successful 2013 and prepares for 2014.
Managing director Dave Evans said: “Any increase in overheads has an element of risk, you need to balance the advantage of new skills and additional resource across the business against the pressure to expand sales."And, no matter how positive the forecast, it still takes a leap of faith to double head count. Looking back now, this was definitely the right move for accessplanit and a catalyst for change and improvement across the business.”
With sales increasing by over 25% on last year, Dave and the team have certainly been kept busy. New client wins and go live client examples include Salford University, Citizens Advice Service, National Energy Services, The Leadership Trust and Poultec Training.“It’s been a great year in terms of business growth and retention. Like a lot of businesses, we benchmark continued success on client retention and we are fortunate to have developed great client relationships. Customer feedback is extremely positive, and often focuses on how we interact with system users.
"With software, it’s not all about system functionality, the relationship between both parties is fundamental to success. The purpose of our system is to improve our customers businesses and meet their objectives so it’s incredibly important that communication is open and honest,” added DaveChange over the last two years has also led to 2013 award success for accessplanit who were delighted to be designated runners up in the Lancashire Red Rose Awards, Lancashire Best in Business Awards and ITEuropa Awards.
So what’s in store for 2014?More of what accessplanit do best, delivering great training management systems to new clients and providing support to existing customers, helping them to maximise business efficiencies and increase training sales. There are also several system developments currently in beta which will be announced in the next few weeks and demonstrated on stand 143 at this year’s Learning and Technologies Show at Olympia on January 29th and 30th.
