Techie insights: TeamViewer Pilot

By Q2Q IT

16 Jul 2020

Anyone who knows our tech team here at Q2Q HQ, will be well aware that we love checking out the new technologies and looking at how they can potentially be used to help our customers.

That’s why when we saw the latest TeamViewer Pilot innovation – a new concept which allows both individuals and businesses to carry out augmented-reality (AR) led remote support – we got really excited…

Here, we look in a little more depth at what the technology does, its benefits and how it could transform the world of remote assistance, as we know it.

So, what exactly is TeamViewer Pilot and how does it work?

No matter whether you’re changing a tyre at the roadside, trying to fix a broken machine or feeling puzzled because your internet connectivity is poor, TeamViewer Pilot is a service that allows a more advanced and qualified individual to guide a novice or trainee through something – with both parties sharing the same real-time view, via a smartphone camera.

TeamViewer Pilot’s strapline, ‘see what your customer sees’ really encapsulates what the kit does.

All that’s needed to use the AR technology is a smartphone – for the ‘pupil’ who requires the help – a phone or PC for the ‘teacher’, the TeamViewer Pilot app downloaded on the mobile device and 3-4G internet connection.

How does AR differ from traditional support?

These days, many troubleshooting sessions take place over the phone. While in some instances these may work well, there are plenty of things which fall through the net – either due to a bad connection or miscommunication – leaving customers feeling frustrated and, ironically, unsupported.

When you’re listening to someone while simultaneously trying to carry out the steps they’re guiding you through, this can feel highly pressurised – with some people feeling too embarrassed to admit they’re lost in the conversation and need to start again.

Additionally, by using this video-led form of remote support, businesses have their customers’ eyes, as it were, seeing the problem unfold in real time. The ‘expert’ will see the same view as what’s on the customer’s smartphone, and they’re able to draw on and interact with the live video – pointing out key areas and adding 3D markers, such as arrows, onto everyday objects, making it easy to see where the issue is and what steps need to be taken next.

This doesn’t rely on the ‘novice’ needing any prior knowledge of the machine or system either, nor do they have to use their imagination to find where the correct button is – they will view everything on their mobile phone screen.

Analysing the advantages

Firstly, this tech has may benefits where time saving is concerned. After all, it enables an expert to rapidly share a customer’s experience without needing to attend the site. And this not only saves time on travel but also mitigates the need to carry bulky equipment around.

And of course, if staff aren’t having to commute as much, this translates into cost savings for the business too.

While visiting customer sites is important for relationship building – we genuinely love this element of our job! – for unplanned disasters which have a quick and easy fix, omitting this travel time is not only beneficial for the business that’s offering the support, but it gets problems fixed sooner for the client who requires the assistance too!

Also, in the current climate – with people having to isolate and maintain social distancing – connecting with clients via a smartphone can really help in terms of personal health and safety too.

Finally, there’s also the fact that it can act as a training medium for junior staff within a business – enabling them to get fast support, on tap, from the people who have the answers. This ability to inject short-term technical knowledge into employees – via the use of a normal smartphone – is a great tool of reassurance for both business owners and their personnel.

Our clients’ satisfaction levels are incredibly important to us here at Q2Q, and this is why we’re exploring the TeamViewer Pilot technology and testing it over the next few months. We’re big believers that when it comes to dealing with an ‘IT bomb’ – aka a big issue – don’t just cut the red wire, let the right people help.

As you know, the kettle is always on at Q2Q, so if you fancy a chat about any of the content above, or just fancy talking all-things-IT-support with our team, get in touch!

Latest news

1

PM+M welcomes ten new apprentices for 2025 intake Lucy Field, Kate Walsh, Ellie Fisher, Zainab Aswat, Reece Jones, Aisha Bibi Patel, Finley Vila, Uzair Zariwala, Richard Prest, and Charlie Harrison

PM+M welcomes ten new apprentices for 2025 intake

11 Sep 2025

2

ROCCIA strengthens commercial division with senior appointment Andrew Grove

ROCCIA strengthens commercial division with senior appointment

11 Sep 2025

3

Final call for investors: Rossendale community solar project must hit target by November Gary McEwan managing director of Interfloor

Final call for investors: Rossendale community solar project must hit target by November

10 Sep 2025

4

Lancashire Combined County Authority unveil plan to Get Lancashire Working Lancashire Combined Authority

Lancashire Combined County Authority unveil plan to Get Lancashire Working

10 Sep 2025

5

Lockheed Martin Skunk Works and BAE Systems’ FalconWorks announce strategic collaboration Collaboration between BAE Systems FalconWorks and Lockheed Martin Skunk Works

Lockheed Martin Skunk Works and BAE Systems’ FalconWorks announce strategic collaboration

09 Sep 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
Sub36 Networking - Follow the signs
Sub36 Deaf Village Social1200
Networking
17 Sep 2025

Sub36 Networking - Follow the signs

The Deaf Village, Blackburn, BB2 5EN

10:00 - 12:00

LBV124 September/October Launch Event
MBP Arc Cinema Preston Opening 205
Networking
18 Sep 2025

LBV124 September/October Launch Event

The Arc Cinema, Preston, PR1 2BL

08:30 - 10:30

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

Longridge Soap Box Derby
Screenshot 2025-06-10 090035.png.png
LBV Hub Fundraisers
14 Sep 2025 - 14 Sep 2025

Longridge Soap Box Derby

Berry Lane, Longridge, PR3 3WH

10:00 - 16:30

Preston Tech Connection - The Ultimate Tech Quiz!
Preston Tech Connection Sept 25.png.png
LBV Hub Networking
16 Sep 2025 - 16 Sep 2025

Preston Tech Connection - The Ultimate Tech Quiz!

Society1, Coworking Space, Preston, PR1 3LT

18:00 - 19:00

The Business Network Central & East Lancashire
LBV Hub Networking
17 Sep 2025 - 17 Sep 2025

The Business Network Central & East Lancashire

Stanley House, Blackburn, BB2 7NP

11:30 - 14:15

Cumbria Business Expo 2025
https---cdn.evbuc.com-images-880461633-4862066883-1-original.20241022-110415.jpeg.jpg
LBV Hub Exhibitions
19 Sep 2025 - 19 Sep 2025

Cumbria Business Expo 2025

Carlisle Racecourse, Carlisle, CA2 4TS

09:00 - 15:00

Preston Freelancer Meet-Up: September
Sept Freelancer (1).png.png
LBV Hub Networking
23 Sep 2025 - 23 Sep 2025

Preston Freelancer Meet-Up: September

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Your Business, Your Region: Making sense of devolution and Local Government Reorganisation
Chorley Council breakfast event new
LBV Hub Networking
23 Sep 2025 - 23 Sep 2025

Your Business, Your Region: Making sense of devolution and Local Government Reorganisation

Worden Hall, Leyland, PR25 3DH

08:00 - 11:00

Speed Networking with BNI
2.png.png
LBV Hub Networking
24 Sep 2025 - 24 Sep 2025

Speed Networking with BNI

Chorley Football Club, Chorley, PR7 3DU

16:00 - 19:00

The Marketing Meetup IRL: Lancashire - September
TMM Lancashire
LBV Hub Networking
25 Sep 2025 - 25 Sep 2025

The Marketing Meetup IRL: Lancashire - September

Chorley, PR7 2SL

18:00 - 20:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV 123 Online Graphic
Subscribe now

Weekly news bulletin