Service is golden at Stanley House

Four staff members from Mellor-based Stanley House Hotel and Spa are celebrating after receiving an accredited customer service qualification.

The Welcome Host Gold qualification was awarded to manager of Mr Fred’s restaurant, Stuart Aspin, wedding coordinator, Beth Higson, receptionist, Victoria Lee and senior spa therapist, Chloe O’Malley.

The course aims to train candidates in service excellence in the hospitality, leisure, travel and tourism sector.

The training comprised of interactive sessions, problem solving and group work covering topics such as connecting with customers, dealing with difficult situations and delivering on service.

The course was managed by the Via Partnership, north west licence holder for the Welcome to Excellence training initiative, and tailored specifically to operational requirements of Stanley House.

General manager at Stanley House, Philip Wharton, commented: “As a leading leisure and hospitality venue, we are committed to enhancing the overall customer experience.

“Our strength is in our people which is why we have invested in training across the board offering hospitality management, leadership and health safety qualifications.”

Helen Aldous, Welcome to Excellence training manager, said: “We are pleased to be working with such a prestigious and award winning hotel such as Stanley House Hotel, who has an excellent reputation. Stanley House Hotel recognises the importance of exceeding customer expectations and has always invested in staff training. We are delighted that once again they have chosen Welcome to Excellence customer training.

“Our training courses enhance the skills of the individual so they enjoy even greater job satisfaction and deliver greater business benefits. Any organisation offering our training to their staff highlights their commitment to excellence in customer service.” The Welcome Host Gold course is part of the Welcome to Excellence Customer Service Training, delivered by The Via Partnership.