Haydock Finance gets recognition for customer service excellence

Blackburn based Haydock Finance has been awarded the Institute of Customer Service ServiceMark, recognising its outstanding performance in the business benchmarking.

This recognition follows Haydock’s exceptional Business Benchmarking score of 86.7 in the UK’s largest cross-sector benchmarking study of customer experience.

The score significantly exceeds both the UK all-sector average of 76.1 and the Banks and Building Societies sector average of 80.

The Institute of Customer Service ServiceMark is awarded to organisations that demonstrate consistently high levels of customer satisfaction, robust governance around service delivery, and a clear cultural commitment to delivering excellence.

Earning the ServiceMark requires independent evidence of trust, advocacy, and service quality, along with proven ability to meet rigorous accreditation standards. It is a mark of sustained, organisation-wide dedication to exceptional customer outcomes.

John Jenkins, chief executive of Haydock Finance, said "Being awarded The Institute’s ServiceMark is a significant milestone for Haydock.

"It recognises the high standards we set ourselves and the commitment our people show every day.

"Achieving such a strong benchmarking result and earning this accreditation reflects the culture we’ve built and the trust our customers place in us."

Jo Causen, chief executive of Institute of Customer Service, said: "On behalf of The Institute, I want to congratulate Haydock Finance on achieving ServiceMark accreditation.

"This achievement reflects their commitment to putting customers at the heart of everything they do, as well as their dedication to continuously improving service standards and delivering exceptional experiences. 

"Achieving ServiceMark demonstrates a long-term, outcomes-focused approach to customer service, and we look forward to working closely with Haydock Finance to build on this success and support them as they continue to develop and strengthen their service culture.”