Going above and beyond

Many companies will tell you that they go above and beyond for their customers, and here at eBusiness UK we do that too, but increasingly we’re impressed and proud to see our customers go above and beyond in thanking us for our help.

It’s easy to promise to ‘go the extra mile’ but we believe that results are what matter. And we have plenty of great success stories to share with you, whether we’re helping our customers save money, boost traffic or navigate a complex transition.

But in this blog post we’d specifically like to talk a little about how our customers have responded.

We like to build relationships with the companies which we work with. Some of them date back over two decades. We get to know you, understand what you do, what you’re hoping to achieve and what your long-term goals are.

That’s the best way to deliver effective web development and ongoing marketing which continually delivers return on investment.

And we know that our customers appreciate this approach because it’s not unusual for a customer to stop by our office with sweet treats for the team, from boxes of chocolates to a specially-baked and hand-decorated cake.

Our business development manager Yakub, who only joined the business last summer, has already received a gift basket of goodies from a client who is thrilled with the results of our work. And now our designer Martin (and his partner) have been offered an all-expenses-paid stay in a five-star country manor after we built a new website on behalf of the venue’s grateful owners.

This was no ordinary project, the venue has ties to the royal family, which meant the finished project would fall under extra levels of scrutiny, and the development had to be undertaken during the Covid-19 lockdown, a time of immense pressure and stress throughout the hospitality industry.

“Thank you so much,” wrote the client to Martin when signing off the project. “You have helped so much at such a dreadful time and we would like very much for you to come and meet us and experience our venue for yourself.”

Martin, who is very much looking to taking up the offer once Covid-19 restrictions allow, said: “We don’t expect gifts in return for our work. This project was quite complex but it’s all part of the eBusiness UK service.

“We’ve had quite a few customers go above and beyond to show us their appreciation and it’s a great feeling to know that we’re having such a positive impact and have helped so much that people feel the need to show such gratitude.”

We don’t expect gifts in return for our work here at eBusiness UK, our motivation is delivering the results that we promise. But we wanted to share these stories as we’re proud of the relationships that we have built and of the responses to the work that we do.