Communication breakdowns in business

By Scale-Ability Ltd

16 Aug 2023

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What happens when communication breaks down within your business?

As a business mentor, I've seen this issue time and time again with small and medium businesses in the UK. Poor communication can have a range of negative impacts, from decreasing productivity and increasing conflict to damaging employee morale and hindering growth.

So, if you're struggling with communication within your business, what can you do about it? Here are a few tips:

Set clear expectations: Communication breakdown often happens when expectations aren't clearly defined. Make sure your team knows what's expected of them in terms of communication - when to use email, when to use instant messaging when to pick up the phone, etc. - and be consistent.

Encourage open communication

Foster an environment of open communication where employees feel comfortable sharing their thoughts and ideas. This can help avoid misunderstandings and ensure everyone is on the same page.

Provide training

Not everyone is a natural communicator, so consider providing training to help your team develop their communication skills. This could be as simple as offering a workshop on effective email communication or as extensive as hiring a professional coach.

Lead by example

As a leader, you set the tone for communication within your business. Be intentional about your own communication style and model the behaviour you want to see in your team.

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