The Pareto rule in HR - how to manage difficult employee behaviour

By KMC Human Resources

22 Oct 2014

Most of us will have heard of the Pareto Rule when it comes to our business sales – that 80% of business comes from 20% of customers and therefore, looking after that 20% is of vital importance to the business’ success. As an experienced HR advisor, having worked in large organisations and as an HR consultant advising SME companies across the region, I find that a similar rule often applies to HR.

By Karen Credie, KMCHR.

80% of employee management time is spent on matters concerning only 20% of employees. I’m sure that many business owners would concur with this observation; the vast majority of employees cause little or no trouble and are punctual, diligent and hardworking. So how is it that so much disruption is caused by such a small percentage of employees and what can be done to ensure any undesirable behaviour is nipped in the bud?

The first thing to consider is whether the employees that are troublesome are otherwise good performers, or are there issues that go beyond everyday attitude into the quality of their work? These two categories of people will most likely need to be managed differently.

With the former, you ideally want to try to iron out the issues to get them back on track. Look at patterns of behaviour – has the issue always been present or is it something that has developed recently? If it’s something that has only come about of late, try to talk to the employee about why this is. It may be that a change in their personal circumstances is causing the problem, which it may be good for you to know about, or perhaps there are dynamics within the team that have caused the change. If it is their attitude towards work that has changed, try to think why this might be; perhaps they need a new challenge or a temporary change in direction to regain their engagement.

Inappropriate behaviour or poor performance should not be allowed to persist for long periods so, where a particular behaviour or lack of performance shows itself on an ad hoc but regular basis, it needs to be addressed. First and foremost, you should call a meeting with the employee to discuss the issue and explain what is and what is not acceptable. At the meeting, you can explain that you have noticed a few issues lately, why they are problematic and what you expect as minimum standards. This meeting should not be approached as a ‘telling off’, but rather you should treat employees as adults and encourage their input as appropriate.

If informal discussions do not result in improvement, a formal disciplinary meeting or capability procedures may be necessary. Ensure that you follow the guidelines as set out in your employee handbook regarding disciplinary or capability and seek advice from an HR professional if required.

Another consideration is the type of behaviour at hand as this will undoubtedly require differing approaches from managers. Time keeping, for example, is something that can often be rectified by following the above steps. If the issue is attitudinal, the above will help, but employee engagement may need addressing at a more fundamental level (see our blog on the Rules of Engagement). If the problem is to do with interaction between employees, perhaps excessive gossiping that is distracting employees from the work at hand, or bullying of other employees, further intervention will be required. Remember that bullying and harassment are serious issues in the workplace and since the introduction of the Equality Act, employers can be found vicariously liable if the matter is particularly serious and reaches the Employment Tribunal level.

Across all issues, clarity is extremely important – there can be no ambiguity in where you stand on matters such as punctuality, attitude towards work and treatment of others.

Timing is also key – whilst you may leave certain issue to work themselves out for a while, and this is a perfectly valid approach to take, negative behaviours will need to be pulled into line sooner rather than later, especially if they are starting to have a negative influence on other employees. Remember, how we deal with issues that are impacting on our workforce is a reflection of our management style. If we choose to ignore things and hope they will go away, this can demonstrate weak management. Going back to the start of this blog and the second category of employees identified, namely those who are less well performing in addition to behaviour issues, it is key to maintain perspective. Whilst you would ideally like to help these employees as much as you can, for some, no matter how much time you spend, the problems will continue to pervade. In these cases, you need to decide if these are people you are prepared to keep on, or whether they are ultimately not destined to work in your business.

Latest news

1

Velocity seals Airbus extension worth up to $54m Velocity Composites Has Announced Its Entry Into The Us Market

Velocity seals Airbus extension worth up to $54m

08 Oct 2025

2

First speakers confirmed for Lancashire Business Day Dave Walker with Richard Slater at Lancashire Business Day

First speakers confirmed for Lancashire Business Day

08 Oct 2025

3

Hemmings steps down as PNE chairman as hunt begins for new investors Craig Hemmings

Hemmings steps down as PNE chairman as hunt begins for new investors

08 Oct 2025

4

Chamber calls for three council county Lancashire County Council County Hall

Chamber calls for three council county

08 Oct 2025

5

Victorian Plumbing reports strong financial performance Victorian Plumbing Leyland

Victorian Plumbing reports strong financial performance

07 Oct 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

Help to grow management course
Help to grow - barriers to growth.png.png
LBV Hub Seminars
26 Sep 2025 - 16 Dec 2025

Help to grow management course

Preston Campus , Preston , PR1 2HE

09:00 - 15:00

Empowering Franchise Growth in the North West
Empowering Franchise Growth in the North West event
LBV Hub Seminars
09 Oct 2025 - 09 Oct 2025

Empowering Franchise Growth in the North West

Forbes Solicitors, Sceptre Way, Walton Summit Centre, PR5 6AW, PR6 6AW

08:00 - 10:00

Empowering franchise growth in the North West
TFA Event - Empowering Franchise Growth.jpg.jpg
LBV Hub Seminars
09 Oct 2025 - 09 Oct 2025

Empowering franchise growth in the North West

Forbes Solicitors Sceptre Way Walton Summit Centre , Preston, PR5 6AW

08:00 - 10:00

Advantage: AI – A Workshop for Business Leaders – Oct 10th
Ai 10.10.png.png
LBV Hub Seminars
10 Oct 2025 - 10 Oct 2025

Advantage: AI – A Workshop for Business Leaders – Oct 10th

Door4 Office, Burnley Wharf, Burnley, BB11 1JG

09:00 - 12:00

Unlocking major project opportunities in the North West
Lancs-cham-logo.jpg.jpg
LBV Hub Seminars
15 Oct 2025 - 15 Oct 2025

Unlocking major project opportunities in the North West

Strathmore Hotel, Morecambe, LA4 5AP

08:00 - 10:00

The New Employee Rights Landscape: Day One Compliance Essentials
EventBrite NORi - 15th Oct 2025 Webinar.png.png
LBV Hub Webinar
15 Oct 2025 - 15 Oct 2025

The New Employee Rights Landscape: Day One Compliance Essentials

Microsoft Teams, Microsoft Teams, PR253XH

13:30 - 15:00

The Autumn Re set - pour me a wine
LBV Advert_Autumn Reset 1200 x 630px.png.png
LBV Hub Networking
16 Oct 2025 - 16 Oct 2025

The Autumn Re set - pour me a wine

The Artistry House , Preston , PR1 3JJ

17:30 - 19:30

The Business Network Central & East Lancashire
LBV Header (26).png.png
LBV Hub Networking
16 Oct 2025 - 16 Oct 2025

The Business Network Central & East Lancashire

Stanley House, Blackburn, BB2 7NP

11:30 - 14:15

October Freelancer Meet-Up
LBV Hub Networking
16 Oct 2025 - 16 Oct 2025

October Freelancer Meet-Up

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Women scaling up Blackpool Fylde and Wyre
LBV Hub Seminars
22 Oct 2025 - 09 Jan 2026

Women scaling up Blackpool Fylde and Wyre

The Small Business Academy, Blackpool, FY4 5JX

09:30 - 15:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV124 Online Graphic
Subscribe now

Weekly news bulletin