Stanley House gears up for National Smile Month

Guests at Mellor-based Stanley House hotel spa can expect even bigger smiles from staff after they bagged an accredited customer service qualification.

The Welcome Host Gold training course, which aims to give candidates the skills and knowledge required in order to further understand customer expectations and relations, was delivered to nine staff.

As part of the course, all participants also passed the City and Guilds Level 2 Award in principles of customer service in hospitality, leisure, travel and tourism.

The training comprised of interactive sessions, problem solving, group work and personal action planning and forms part of Stanley House’s continuous commitment to customer service development.

Education consultant and Welcome Host Gold trainer, John Barlow has over 12 years experience in the hospitality sector. He said: “The course was tailored specifically to operational requirements and allowed each individual to achieve excellence in customer service standards across a range of duties.

“With all nine staff gaining the recognised industry qualification, Stanley House has made important steps in enhancing the overall customer experience.”

With National Smile Month commencing on May 20, the team at Stanley House also picked up top tips on how body language can prompt a positive reaction from guests.

General manager at Stanley House Philip Wharton added: “The course delivered valuable new techniques along with the traditional practice of a warm smile which really helps our staff to welcome guests to the hotel with confidence.

“We always aim to give our customers something to smile about and our commitment to staff development helps to exceed customer expectations.” The Welcome Host Gold course is part of the Welcome to Excellence Customer Service Training, delivered by Marketing Lancashire.