Record growth sees fulfilmentcrowd turnover top £13m

Chorley-based fulfilment services provider fulfilmentcrowd has reported £13m revenues following a record-breaking year of growth.

The 12 months ending 31st March 2021 saw a 71 per cent increase in turnover, despite global supply chain disruption throughout the year.

The company grew its customer base from 300 to 500 SME eCommerce retail businesses and expanded its operations in the EU and US. 

In Los Angeles and Virginia, its distribution centres are now processing 1,200 orders every week on behalf of of British-based exporters. The company also strengthened its presence in the EU, opening its third centre in Europe, which supported 264 per cent growth in revenues generated by exports to the continent. 

Growth has also seen the company add to its leadership team during the past financial year, with senior team hires including Paul Taylor, chief operations officer, Peter Hosker, chief financial officer and Scott Warrington joining as chief revenue officer. 

In March 2021, fulfilmentcrowd closed its financial year with a £7.5million investment from growth capital investor BGF. This is supporting fulfilmentcrowd’s international expansion and continued investment in its cloud-based customer platform. Over the next 12 months, the business will also create 12 new highly-skilled technical and customer service roles to support its customer platform.

Lee Thompson, managing director at fulfilmentcrowd, said: "Growth is being driven by our unique ability to meet the demands of the fast-growing number of SME ecommerce retailers. Online shopping is growing at a phenomenal pace and smaller retail businesses want to increasingly focus energy on selling products, rather than spending time packing and sending them to customers. 

"The sector is undoubtedly facing a number of challenges, ranging from record shipping prices to driver shortages. Investing in tech and software is a key part of the solution for addressing these difficulties, as it can provide streams of data that help improve stock inventory forecasting and generate efficiencies. This will help protect the success of our customers during times of uncertainty and, in turn, help support our continued growth."

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