Outsourced IT Support: What Are The Benefits?

By L Marketing Online

02 Aug 2020

Outsourced IT support has been a hot topic since the lockdown started in March. Suddenly, businesses found themselves having to relocate their daily working environment, needing quick support to maintain their workforce running with the least amount of disruption possible. Unfortunately, this also came with the dreaded ‘furlough’ term, having to run their business on limited numbers whilst trying to maintain, or in some cases increase, their IT requirements. 

Managers found themselves having to worry about providing their teams with the right devices and tools to work from home. This came with the worry of online and data security, how they would access company information and how could they stay connected and communicate effectively as a team.

This has caused many business owners to consider outsourcing their IT support, not only to reduce labour costs, but also to have the right expertise, flexibility and resources available as soon as required.

Here at Codus we have been supporting companies across the North West with their IT requirements for over 10 years. And when they needed us the most, we were there every step of the way. Below we have listed what we believe are the key benefits our customers are experiencing from outsourcing their IT support.

Outsourced IT Support: expertise, versatility and scalability

As your business changes and evolves, so should your IT support. An in-house service may not necessarily be geared up to assist with rapid changes. They may also lack the expertise to keep up with a growth strategy. By outsourcing, you are opening your organisation to a level of capability which is costly to create internally, with an adaptable knowledge base ready to assist you and your employees whatever the direction required.

Outsourced IT Support: control service costs and reduce labour costs

Often, businesses with in-house IT support don’t realise that they are potentially paying for a skill they don’t require. When you employ an individual, you pay a salary that covers their education level and experience, even if you may only end up using 50% of what they know. Also, once you consider hardware expenses, software licenses, cloud service subscriptions, and maintenance costs, outsourced solutions start to look more and more attractive.

By outsourcing, you only pay for what you need. You reduce internal labour costs whilst also becoming more efficient with your IT budget. Your IT costs will be controlled by a set budget with the flexibility to increase the level required and quick access to skills for one-off projects.

Outsourced IT Support: increased efficiency and access to new technologies

Outsourcing your IT support will bring increased efficiency. This will allow you to concentrate on the core of your business without having to worry about IT recruitment, what systems to invest in, appraisals and development programmes, as well as potential worry on how you will be able to support your team if you don’t necessarily fully understand their role and duties. A quality outsourced IT service company will have the resources to start new projects right away. This will allow you to spend your precious time on your business and customers. Additionally, a proactive supplier will notify you of any new technologies that could bring benefits to your ways of working, with efficiency and security always a priority.

Outsourced IT Support: compliance, security and reduced risks

Online security is such a hot topic right now, and majority of businesses who are safe will most likely outsource their IT support. A service company will make it their priority to make sure your business is up to date on all security matters, and compliant with all current legislation. This links back to the above point, of allowing you to do what you do best without having to worry about your business and data security. 

All the benefits and advantages we have mentioned above point to one major goal – allowing you and your employees to focus on your business.

At Codus we specialise in supporting companies within the architectural, planning and construction sector. We provide proactive IT support matched with a high level of customer service practised by all members of our team. We believe in not only answering your requirements, but also assisting in constantly discovering new ways of working, helping you grow and maintain a competitive edge.

To find out more about our Managed IT Support, Digital Solutions and Cyber Security simply call us on 0161 763 4529. Also follow us on Twitter @Codus_IT for regular tips and advice.

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