How our new technology streamlines the supply chain

We’ve come a long way since the days of making horse-drawn cart trips up and around Lancashire back in the 1920s. Discover how our latest technological innovations are helping make our clients' lives easier and more efficient…

Everything we do here at Fagan & Whalley is about our people. From our team members to our clients and through to their customers and consumers – every aspect of our work is driven by a desire to make things that little bit easier for the people we work with.

Yet, we can’t efficiently serve our people if we don’t prioritise continuous technological improvements and investments. Fortunately, with almost a century of experience and growth behind us, innovation isn’t just a topical buzzword for us, it’s been the backbone of our success for the last 97 years and is a core value of ours. 

In line with this, we are exceptionally proud to announce the launch of our brand-new Transport Management System (TMS), designed with our customer’s needs in mind.  

Let’s examine how it’s revolutionising our customers’ experience and enhancing efficiency and effectiveness in our operations.

1. Improved customer service through full visibility of goods

97% of online shoppers consider delivery tracking an important part of the online purchasing process
Source: Delivery Tracking: Data & Consumer Habits (2023)

Firstly, last month, we explored how consumer expectations are shaping the logistics industry. The simple truth is that businesses need to meet customer demands to set themselves up to succeed. 

Recent studies show that 6 in 10 consumers report checking their order status at least once a day. Meanwhile, 96% of online shoppers report checking their delivery statuses daily. These figures speak for themselves. Order tracking is, therefore, a must for e-commerce companies to keep their customers satisfied and stay up-to-date with industry trends. 

Our new and improved TMS makes it easy for our clients to have complete visibility and control over their freight at all times. They can track shipments in real-time, update delivery statuses, and provide customers with any updates regarding delays. This becomes a valuable tool to enhance customer satisfaction and loyalty. 

Additionally, this visibility becomes pivotal during product recalls or other emergencies, where companies may need to quickly establish where certain batches of products are to recall them from the supply chain. We’re proud to allow them to make informed decisions and quickly adjust their supply chain as needed.

2. Supporting a sustainable supply chain and sustainability goals

37% select brands based on their environmental sustainability
Source: Deloitte, The Sustainable Consumer (2023)

Secondly, we are proud to use Electronic Proof of Delivery (ePOD) to help our clients achieve their sustainability goals and objectives.

Each driver on our team is equipped with a tablet, which allows them to send email alerts and photographic Electronic Proof of Delivery when goods have reached their destination and been delivered to customers. These are then automatically uploaded to the back-end portal within minutes. 

This not only speeds up the invoicing process for businesses but it enhances customer service and reduces unnecessary paper usage. For so many clients, this is another important step towards those crucial sustainability objectives and supports sustainable supply chain initiatives.

3. Easy-to-use and intuitive software that customers enjoy using

Finally, our software is incredibly easy to use. We’re proud to report that our customers love the intuitive and user-friendly interface, which requires little to no staff training.

Don’t believe us?

Take a look at this feedback from a valued client we got last week:

“We use a few customer portals, and I have got to say, your system is the easiest to use. All information is accessible on the system, allowing us to find what we need with ease. It’s reduced the number of emails we have to send for invoices or PODS – which could be very time-consuming. This now makes the payment system run more smoothly, too. We appreciate the amendments you’re making to make your customers’ lives easier!”

Choose Fagan & Whalley for your green logistics partner with advanced supply chain technology

At Fagan & Whalley, our commitment to technological innovation, sustainability and customer satisfaction is at the heart of everything we do. Our new TMS is being incredibly well-received by our customers, and we’re excited to continue supporting them with their operations. 

For more information on how we can help you with bespoke logistics solutions, please contact us on 01282 771983 or reach out to us here.