How our new technology streamlines the supply chain

Transport Management System Technology.jpg.jpg

We’ve come a long way since the days of making horse-drawn cart trips up and around Lancashire back in the 1920s. Discover how our latest technological innovations are helping make our clients' lives easier and more efficient…

Everything we do here at Fagan & Whalley is about our people. From our team members to our clients and through to their customers and consumers – every aspect of our work is driven by a desire to make things that little bit easier for the people we work with.

Yet, we can’t efficiently serve our people if we don’t prioritise continuous technological improvements and investments. Fortunately, with almost a century of experience and growth behind us, innovation isn’t just a topical buzzword for us, it’s been the backbone of our success for the last 97 years and is a core value of ours. 

In line with this, we are exceptionally proud to announce the launch of our brand-new Transport Management System (TMS), designed with our customer’s needs in mind.  

Let’s examine how it’s revolutionising our customers’ experience and enhancing efficiency and effectiveness in our operations.

1. Improved customer service through full visibility of goods

97% of online shoppers consider delivery tracking an important part of the online purchasing process
Source: Delivery Tracking: Data & Consumer Habits (2023)

Firstly, last month, we explored how consumer expectations are shaping the logistics industry. The simple truth is that businesses need to meet customer demands to set themselves up to succeed. 

Recent studies show that 6 in 10 consumers report checking their order status at least once a day. Meanwhile, 96% of online shoppers report checking their delivery statuses daily. These figures speak for themselves. Order tracking is, therefore, a must for e-commerce companies to keep their customers satisfied and stay up-to-date with industry trends. 

Our new and improved TMS makes it easy for our clients to have complete visibility and control over their freight at all times. They can track shipments in real-time, update delivery statuses, and provide customers with any updates regarding delays. This becomes a valuable tool to enhance customer satisfaction and loyalty. 

Additionally, this visibility becomes pivotal during product recalls or other emergencies, where companies may need to quickly establish where certain batches of products are to recall them from the supply chain. We’re proud to allow them to make informed decisions and quickly adjust their supply chain as needed.

2. Supporting a sustainable supply chain and sustainability goals

37% select brands based on their environmental sustainability
Source: Deloitte, The Sustainable Consumer (2023)

Secondly, we are proud to use Electronic Proof of Delivery (ePOD) to help our clients achieve their sustainability goals and objectives.

Each driver on our team is equipped with a tablet, which allows them to send email alerts and photographic Electronic Proof of Delivery when goods have reached their destination and been delivered to customers. These are then automatically uploaded to the back-end portal within minutes. 

This not only speeds up the invoicing process for businesses but it enhances customer service and reduces unnecessary paper usage. For so many clients, this is another important step towards those crucial sustainability objectives and supports sustainable supply chain initiatives.

3. Easy-to-use and intuitive software that customers enjoy using

Finally, our software is incredibly easy to use. We’re proud to report that our customers love the intuitive and user-friendly interface, which requires little to no staff training.

Don’t believe us?

Take a look at this feedback from a valued client we got last week:

“We use a few customer portals, and I have got to say, your system is the easiest to use. All information is accessible on the system, allowing us to find what we need with ease. It’s reduced the number of emails we have to send for invoices or PODS – which could be very time-consuming. This now makes the payment system run more smoothly, too. We appreciate the amendments you’re making to make your customers’ lives easier!”

Choose Fagan & Whalley for your green logistics partner with advanced supply chain technology

At Fagan & Whalley, our commitment to technological innovation, sustainability and customer satisfaction is at the heart of everything we do. Our new TMS is being incredibly well-received by our customers, and we’re excited to continue supporting them with their operations. 

For more information on how we can help you with bespoke logistics solutions, please contact us on 01282 771983 or reach out to us here

Enjoyed this? Read more from Fagan & Whalley Limited

Latest news

1

New India branch campus on the horizon for Lancaster University Keir Starmer meets Indian PM and included Prof Simon Guy Lancaster University. Pic Simon Dawson

New India branch campus on the horizon for Lancaster University

09 Oct 2025

2

Best events and talented students complete finalists list for Lancashire Tourism Awards 2026 Best Events and Talented students on Lancashire Tourism Awards finalist list

Best events and talented students complete finalists list for Lancashire Tourism Awards 2026

09 Oct 2025

3

East Lancashire Learning Group named UK digital transformation leader in CIO 100 Awards Andrew Dewhurst with the award win

East Lancashire Learning Group named UK digital transformation leader in CIO 100 Awards

09 Oct 2025

4

PHX Training appoints new business leader in Blackpool Jason Davenport PHX Training

PHX Training appoints new business leader in Blackpool

09 Oct 2025

5

Velocity seals Airbus extension worth up to $54m Velocity Composites Has Announced Its Entry Into The Us Market

Velocity seals Airbus extension worth up to $54m

08 Oct 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

Help to grow management course
Help to grow - barriers to growth.png.png
LBV Hub Seminars
26 Sep 2025 - 16 Dec 2025

Help to grow management course

Preston Campus , Preston , PR1 2HE

09:00 - 15:00

Advantage: AI – A Workshop for Business Leaders – Oct 10th
Ai 10.10.png.png
LBV Hub Seminars
10 Oct 2025 - 10 Oct 2025

Advantage: AI – A Workshop for Business Leaders – Oct 10th

Door4 Office, Burnley Wharf, Burnley, BB11 1JG

09:00 - 12:00

Unlocking major project opportunities in the North West
Lancs-cham-logo.jpg.jpg
LBV Hub Seminars
15 Oct 2025 - 15 Oct 2025

Unlocking major project opportunities in the North West

Strathmore Hotel, Morecambe, LA4 5AP

08:00 - 10:00

The New Employee Rights Landscape: Day One Compliance Essentials
EventBrite NORi - 15th Oct 2025 Webinar.png.png
LBV Hub Webinar
15 Oct 2025 - 15 Oct 2025

The New Employee Rights Landscape: Day One Compliance Essentials

Microsoft Teams, Microsoft Teams, PR253XH

13:30 - 15:00

The Autumn Re set - pour me a wine
LBV Advert_Autumn Reset 1200 x 630px.png.png
LBV Hub Networking
16 Oct 2025 - 16 Oct 2025

The Autumn Re set - pour me a wine

The Artistry House , Preston , PR1 3JJ

17:30 - 19:30

The Business Network Central & East Lancashire
LBV Header (26).png.png
LBV Hub Networking
16 Oct 2025 - 16 Oct 2025

The Business Network Central & East Lancashire

Stanley House, Blackburn, BB2 7NP

11:30 - 14:15

October Freelancer Meet-Up
LBV Hub Networking
16 Oct 2025 - 16 Oct 2025

October Freelancer Meet-Up

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Women scaling up Blackpool Fylde and Wyre
LBV Hub Seminars
22 Oct 2025 - 09 Jan 2026

Women scaling up Blackpool Fylde and Wyre

The Small Business Academy, Blackpool, FY4 5JX

09:30 - 15:30

HR Essentials for pubs, bars and licensed venues
EventBrite NORi - 22nd Oct Webinar.png.png
LBV Hub Webinar
22 Oct 2025 - 22 Oct 2025

HR Essentials for pubs, bars and licensed venues

Online - Teams, Leyland, PR253XH

13:30 - 15:00

RISE - Lancashire's unique leadership programme for women
thumbnail_Emma Weston Illustration WENDY BOWERS RISE Illustrstion.jpg.jpg
LBV Hub Seminars
22 Oct 2025 - 18 Mar 2026

RISE - Lancashire's unique leadership programme for women

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:30 - 15:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV124 Online Graphic
Subscribe now

Weekly news bulletin