How our new technology streamlines the supply chain

Transport Management System Technology.jpg.jpg

We’ve come a long way since the days of making horse-drawn cart trips up and around Lancashire back in the 1920s. Discover how our latest technological innovations are helping make our clients' lives easier and more efficient…

Everything we do here at Fagan & Whalley is about our people. From our team members to our clients and through to their customers and consumers – every aspect of our work is driven by a desire to make things that little bit easier for the people we work with.

Yet, we can’t efficiently serve our people if we don’t prioritise continuous technological improvements and investments. Fortunately, with almost a century of experience and growth behind us, innovation isn’t just a topical buzzword for us, it’s been the backbone of our success for the last 97 years and is a core value of ours. 

In line with this, we are exceptionally proud to announce the launch of our brand-new Transport Management System (TMS), designed with our customer’s needs in mind.  

Let’s examine how it’s revolutionising our customers’ experience and enhancing efficiency and effectiveness in our operations.

1. Improved customer service through full visibility of goods

97% of online shoppers consider delivery tracking an important part of the online purchasing process
Source: Delivery Tracking: Data & Consumer Habits (2023)

Firstly, last month, we explored how consumer expectations are shaping the logistics industry. The simple truth is that businesses need to meet customer demands to set themselves up to succeed. 

Recent studies show that 6 in 10 consumers report checking their order status at least once a day. Meanwhile, 96% of online shoppers report checking their delivery statuses daily. These figures speak for themselves. Order tracking is, therefore, a must for e-commerce companies to keep their customers satisfied and stay up-to-date with industry trends. 

Our new and improved TMS makes it easy for our clients to have complete visibility and control over their freight at all times. They can track shipments in real-time, update delivery statuses, and provide customers with any updates regarding delays. This becomes a valuable tool to enhance customer satisfaction and loyalty. 

Additionally, this visibility becomes pivotal during product recalls or other emergencies, where companies may need to quickly establish where certain batches of products are to recall them from the supply chain. We’re proud to allow them to make informed decisions and quickly adjust their supply chain as needed.

2. Supporting a sustainable supply chain and sustainability goals

37% select brands based on their environmental sustainability
Source: Deloitte, The Sustainable Consumer (2023)

Secondly, we are proud to use Electronic Proof of Delivery (ePOD) to help our clients achieve their sustainability goals and objectives.

Each driver on our team is equipped with a tablet, which allows them to send email alerts and photographic Electronic Proof of Delivery when goods have reached their destination and been delivered to customers. These are then automatically uploaded to the back-end portal within minutes. 

This not only speeds up the invoicing process for businesses but it enhances customer service and reduces unnecessary paper usage. For so many clients, this is another important step towards those crucial sustainability objectives and supports sustainable supply chain initiatives.

3. Easy-to-use and intuitive software that customers enjoy using

Finally, our software is incredibly easy to use. We’re proud to report that our customers love the intuitive and user-friendly interface, which requires little to no staff training.

Don’t believe us?

Take a look at this feedback from a valued client we got last week:

“We use a few customer portals, and I have got to say, your system is the easiest to use. All information is accessible on the system, allowing us to find what we need with ease. It’s reduced the number of emails we have to send for invoices or PODS – which could be very time-consuming. This now makes the payment system run more smoothly, too. We appreciate the amendments you’re making to make your customers’ lives easier!”

Choose Fagan & Whalley for your green logistics partner with advanced supply chain technology

At Fagan & Whalley, our commitment to technological innovation, sustainability and customer satisfaction is at the heart of everything we do. Our new TMS is being incredibly well-received by our customers, and we’re excited to continue supporting them with their operations. 

For more information on how we can help you with bespoke logistics solutions, please contact us on 01282 771983 or reach out to us here

Enjoyed this? Read more from Fagan & Whalley Limited

Latest news

1

Dog greetings card firm lands John Lewis partnership Scoff Cards

Dog greetings card firm lands John Lewis partnership

22 May 2024

2

Net zero: Why SMEs are important Net zero.jpg.jpg

Net zero: Why SMEs are important

22 May 2024

3

Hotfoot designs new website for Cincinnati Shakespeare Company Hotfoot 2.jpeg.jpg

Hotfoot designs new website for Cincinnati Shakespeare Company

22 May 2024

4

Council seeks developer for enterprise zone extension Blackpool Airport Enterprise Zone Eastern Gateway Artist Impression

Council seeks developer for enterprise zone extension

22 May 2024

5

Online horse health retailer opens larger premises and first shop Hannah Wild

Online horse health retailer opens larger premises and first shop

22 May 2024

Lbv116 Ltb Strip980
Background image for hub sign up block

LBV Hub

Reach 50,000 members of the Lancashire business community

Post your news
Post your events
Post your offers
Company profile
Social reach
Magazine coverage
Sign-up
Events
Business Networking in Accrington - BNI Zeus
EVENT LISTING SIZING Zeus.png.png
LBV Hub Networking
22 May 2024

Business Networking in Accrington - BNI Zeus

The Mill House, Corn Mill Yard, Accrington, BB5 5HX

06:45 - 08:30

Your Business Bootcamp
CBP-logo LBV.png.png
LBV Hub Networking
22 May 2024

Your Business Bootcamp

Burnley Football Club, Turf Moor, 52-56 Harry Potts Way, Burnley, BB10 4BX

08:30 - 13:30

Business Networking in Preston - BNI Diamond
EVENT LISTING BNI Diamond.png.png
LBV Hub Networking
22 May 2024

Business Networking in Preston - BNI Diamond

The Marriot Hotel, Garstang Road, Broughton, PR3 5JB

07:15 - 09:00

Business Networking in Lancaster - Eden Business Network
EVENT LISTING Eden Business Network.png.png
LBV Hub Networking
22 May 2024

Business Networking in Lancaster - Eden Business Network

The Borough, 3 Dalton Square, Lancaster, LA1 1PP

18:30 - 20:30

Business Networking in Burnley - BNI Kudos
EVENT LISTING BNI Kudos.png.png
LBV Hub Networking
23 May 2024 - 23 May 2024

Business Networking in Burnley - BNI Kudos

Prairie Sports Village, Windemere Avenue, Burnley, BB10 2FU

06:45 - 08:30

Business Networking in Lancaster - BNI Castle
EVENT LISTING BNI Castle.png.png
LBV Hub Networking
23 May 2024 - 23 May 2024

Business Networking in Lancaster - BNI Castle

Vale of Lune RUFC, Powder House Lane, Lancaster, LA1 2TT

06:45 - 08:30

Chamber Breakfast Networking
Chamber Logo1.png.png
LBV Hub Networking
23 May 2024 - 23 May 2024

Chamber Breakfast Networking

HIC, Lancaster University, Bailrigg, Lancaster, LA1 4AT

08:00 - 10:00

Creative Lancashire Networking Social
Untitled design-4.png.png
LBV Hub Networking
23 May 2024

Creative Lancashire Networking Social

Society1 Coworking Space, Preston, PR1 3LT

17:30 - 19:30

Business Networking in Blackburn - BNI Infinity
EVENT LISTING BNI Infinity.png.png
LBV Hub Networking
24 May 2024

Business Networking in Blackburn - BNI Infinity

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:30 - 08:30

Business Networking in Preston - BNI Brunch
EVENT LISTING SIZING Brunch .png.png
LBV Hub Networking
24 May 2024

Business Networking in Preston - BNI Brunch

Samlesbury Hotel, Preston, PR5 0UL

09:30 - 11:00

Music In the Park
Music in the Park.jpg.jpg
LBV Hub Fundraisers
26 May 2024

Music In the Park

Worden Park, Worden Lane, Leyland, PR25 3DH

12:30 - 22:30

Business Networking in Blackburn - BNI Vista
EVENT LISTING SIZING Vista.png.png
LBV Hub Networking
28 May 2024

Business Networking in Blackburn - BNI Vista

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:45 - 08:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV116 Online Graphic
Subscribe now

Weekly news bulletin