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Chorley Group managing director Adam Turner doesn’t need a sat nav to follow the route planned for the family motors business. He’s driving it to further growth fuelled by a commitment to delivering a “great customer experience”.
It’s a commitment recognised at this year’s Red Rose Awards. The car retail group lifted the customer service award, with the judges declaring: “Customer service is at the heart of the culture that drives this great Lancashire family business.”
The business was founded from the family home in 1988. Today it employs 350 people and has a group turnover just shy of £200m. Adam takes great pride in the leading role he believes Chorley Group has played in the car sector’s cultural changes.
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