Altius Group welcomes new contact centre director

Altius Group has announced the appointment of Richard Whiteside as Contact Centre Director.

Richard brings over 12 years of leadership experience from Capita, where he most recently held the position of head of sales.

During his tenure, he oversaw recruitment, performance development and strategic sales growth, driving measurable results across large-scale teams. His background also includes senior roles in training, coaching and customer experience, with a particular focus on performance improvement and people development.

At Altius Group, Richard will lead the company’s expanding Contact Centre operations, focusing on enhancing client engagement, developing team performance and implementing data-driven sales strategies.

Richard Whiteside said:  “I’m delighted to be joining Altius Group at such an exciting time of growth.

"The team’s commitment to excellence and innovation is clear, and I’m looking forward to contributing to our continued success of driving results and developing a high-performing culture that supports both clients and colleagues.”

Andrew K. Steen, managing director of Altius Group, added: “Richard’s experience and leadership will be instrumental in strengthening our client communications and operational performance.

"His proven ability to build and motivate successful teams aligns perfectly with our vision for the next phase of Altius Group’s growth.”