Why You Should Consider Switching To A New IT Support Provider

Technology continues to change at a rapid rate. As business needs evolve, so too must your IT support provider. If you don’t have a partner that can keep up with these changes, it’s time to find one that can. If you aren't getting the support you need from your current IT support provider, consider switching to a new one. The right partner will offer services and support when you need them most. They should also be able to react quickly if another company poses a threat and needs monitoring for security risks or other concerns. A good partner should always be willing and able to help your business grow by meeting the unique needs of your organization. Here are some signs that it might be time to switch IT providers:

Your current provider is no longer meeting your needs

It’s important to keep your business up-to-date with the latest and greatest in technology, but if your current provider can’t keep up with these changes or doesn't want to, it might be time to switch. A partner that can't provide support for new hardware and software is an example of a provider who is no longer meeting your needs. Keep in mind that not only are you paying for these services, but you're also getting poor service in return. That's not something any business owner should allow.

You’re having communication challenges with your provider

If you're having communication challenges with your current IT support provider, it might be time to switch providers. Communication is often the key to successful IT support and if the provider you've chosen doesn't meet your needs, it's time to look for another one. You need a partner that will respond quickly in times of emergency or when there are major changes to your technology infrastructure.

The service quality has dropped significantly

If you've been with your current IT service provider for a while and the quality of their services has been declining, it might be time to consider switching providers. You want to be sure that you're getting the best possible quality of services for the amount that you're paying. In order to make this decision, it's important to get objective feedback from your employees and customers about how your company is faring in terms of productivity and customer satisfaction.

You’re constantly experiencing downtime

When you have to constantly deal with downtime, it can be a huge problem. Unfortunately, when you’re not up and running, your business is not making any money. That’s why it’s important to have a reliable IT provider that will ensure constant uptime. If you find yourself experiencing downtime way too often, it might be time to switch providers. You should look for an IT company that prioritises uptime and has a track record of keeping the lights on for your company when you need them on most. Your new partner should also be able to help you identify the cause of your downtime and make necessary changes so this doesn't happen again in the future.


Switching to a new IT support provider can seem like a daunting task, but it’s worth it. The foundation of your business is relying on your technology and you need to make sure that you are in good hands and that you’re getting the best service for your money. A great IT provider is going to be proactive with their services, offer reliable support and provide you with thorough, honest advice. Be sure to do your research and ask around before making a final decision.

Comptech IT Solutions are a well established, Lancashire based IT Support company. They work with businesses and schools across the North West to offer reliable IT solutions. Covering Blackpool, Preston, Liverpool and Manchester; Comptech are the number one choice for a local IT support provider.