What makes the difference between a good hotel and a really great hotel?

By Michelle Taylor, director of sales, Preston Marriott.

Excellent Service The people and the personal service you receive from them, is what sets one hotel above another.

Because our time is short when we travel, we just want things to run smoothly, to be treated in a professional friendly manner, and to be made to feel comfortable and above all welcome and valued.

We all want a ‘no problem – can do attitude’ with the vital ingredients – a genuine smile, and staff that go the extra mile, because they want to!

Food Food quality and presentation is more important than ever, guests want to be able to choose from a selection of foods at reasonable prices, with daily changing specials and a great 24hr room service.

Chefs need to be innovative and listen to what their customers want to eat and feature dishes using locally sourced seasonal flavours, alongside traditional favourites.

Business Focus Great conference and meeting facilities need to have cutting edge technology, with a dedicated support team on hand to take away the strain!

Meeting rooms of various types, sizes and locations ensure that meeting objectives are met, delegates are comfortable and the organiser is delighted with the result!

Comfortable Bedrooms There is nothing better than getting into a wonderfully comfortable blissful bed with fantastic Egyptian cotton linens, bedrooms with air conditioning, spacious work areas and internet access.

A great shower, soft towels and of course lovely products, make the experience all the more special. When booking your next conference or social event or even looking for a great place to stay for a relaxing weekend – choose a really great hotel.