The niche skills that make VAs great for businesses

By Omnia Virtual Business Services

10 Mar 2022

untitled-design.png

Businesses of all sizes can benefit from hiring virtual assistants to help out with their day-to-day work tasks.

By freeing up business owners’ time, VAs can improve productivity, make processes more efficient, and save companies thousands in labour costs over the long run. 

Businesses need someone reliable

Working with a virtual assistant allows you to take care of your core competencies—marketing, customer service, finance, etc.—and offload some of your operations to a dedicated person.

That’s where virtual assistants come in. VAs are becoming increasingly popular as more entrepreneurs and small business owners are looking for reliable people who can help them manage their time and workload.

Whether you need someone to help organize customer service emails or have someone on call 24/7 to answer questions about your business, it’s time to look into hiring a VA. 

Businesses need their virtual assistant to manage the information flow

When a business is having trouble keeping on top of all its communications, whether it’s with customers or vendors, hiring a virtual assistant can help ease some of that burden.

Many times it takes only one person to become a virtual bottleneck: The person tasked with managing incoming messages and emails has no time to deal with people one-on-one. A virtual assistant can handle email replies, calendar management and other tasks—all from their remote location—to free up valuable face time for in-person meetings.

Essentially, you can outsource an employee’s job functions to free up their time to get more stuff done . . . like manage communications!

Businesses need them to have great customer service skills

It’s hard to know what customers will think about your products and services. A good virtual assistant, will be able to keep calm in even stressful situations; if you can’t stay composed, how can you help someone else?

Customers get angry or frustrated—it happens all of the time. That’s why it is important for virtual assistants to have exceptional customer service skills.

If a potential client wants more information about your company and requests it via email, VA's should respond quickly with all of their questions addressed before moving on to scheduling time for them to speak with one of your team members.

Showing that you value their questions and are willing to work with them until they are satisfied goes a long way toward creating trust.

With business communication is key

To run a successful business, communication is key. A good VA understands that phone calls and emails are best for setting up in-person meetings and conference calls.

Being responsive and friendly when corresponding with clients via email is vital as well. For example, after every call or meeting with a client, an assistant can send a follow-up email thanking them for their time and sharing any action items from their discussion.

Additionally, virtual assistants should provide updates on projects regularly so their clients aren’t left wondering what’s going on at any given time.

The type of contact you have with your clients will vary depending on your client’s preferences; however most clients prefer to interact with virtual assistants via email since it keeps things paperless and more organized.

Being there when needed makes all the difference

Many VAs have scheduling down to a science. That means they can adjust their schedules on short notice to take care of last-minute appointments or emergencies—which are bound to happen from time to time when you're running a business.

Their availability also means they can do errands like buying office supplies or picking up groceries, which also helps you save time and money.

With a VA by your side, there's no excuse not to respond quickly. And if something comes up where you need help but aren't available, say you get sick in an emergency, your VA will pick up where you left off so your business doesn't fall behind schedule or miss deadlines.

Here at Omnia Virtual Business Services we...

...are trained to handle your most challenging tasks--no matter how large or small--and our goal is to help you free up your time to focus on growing your business.

We know we can be an asset in many different situations. So if you’re looking for reliable support with a personalised touch, we’d love to hear from you!  

Call us today on 01946 848588 or visit our website at https://www.omniavirtualpa.com and book your free 1 hour consultation.

Latest news

1

Homebuilder's high-performing sales advisers clinch awards Ben Garland and Julia Lorente

Homebuilder's high-performing sales advisers clinch awards

24 Jul 2025

2

Work is set to start on Multiversity project Multiversity Blackpool

Work is set to start on Multiversity project

24 Jul 2025

3

BAE Systems welcomes MOU between Republic of Turkiye and UK for purchase of Typhoon aircraft Typhoon production Warton

BAE Systems welcomes MOU between Republic of Turkiye and UK for purchase of Typhoon aircraft

23 Jul 2025

4

Assystem to double UK jobs to deliver Sizewell C EDF Assystem

Assystem to double UK jobs to deliver Sizewell C

22 Jul 2025

5

Chorley’s PetProov secures six-figure deal from angel investors to drive growth Garry Clarke Co Founder Of PetProov James Butcher Fhunded Angel Investor

Chorley’s PetProov secures six-figure deal from angel investors to drive growth

22 Jul 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
Lancashire Built Environment Conference 2025
BEC 315 X 315 Px
Networking
25 Sep 2025

Lancashire Built Environment Conference 2025

Blackpool Football Club, Blackpool, FY1 6HX

08:30 - 13:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

Preston Tech Connection: Buzz Word Bingo. Challenging Todays's Buzzwords In Tech
July PTC banner long updated.png.png
LBV Hub Networking
29 Jul 2025 - 29 Jul 2025

Preston Tech Connection: Buzz Word Bingo. Challenging Todays's Buzzwords In Tech

Society1, Coworking Space, Preston, PR1 3LT

18:00 - 19:30

Preston Freelancer Meet-Up: July
Longer July Banner.jpg.jpg
LBV Hub Networking
31 Jul 2025 - 31 Jul 2025

Preston Freelancer Meet-Up: July

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Advantage: AI – A Workshop for Business Leaders – August 14th
Navy--Event Tile.png.png
LBV Hub Seminars
14 Aug 2025 - 14 Aug 2025

Advantage: AI – A Workshop for Business Leaders – August 14th

Door4 Office, Burnley Wharf, Burnley, BB11 1JG

09:00 - 12:00

The Business Network Central & East Lancashire
LBV Header (24).png.png
LBV Hub Networking
21 Aug 2025 - 21 Aug 2025

The Business Network Central & East Lancashire

Mytton Fold, Langho, BB6 8AB

11:30 - 14:15

Morecambe Bay Walk
Walk.jpg.jpg
LBV Hub Awards
30 Aug 2025 - 30 Aug 2025

Morecambe Bay Walk

Arnside, CARNFORTH, LA5

09:30 - 14:00

Longridge Soap Box Derby
Screenshot 2025-06-10 090035.png.png
LBV Hub Fundraisers
14 Sep 2025 - 14 Sep 2025

Longridge Soap Box Derby

Berry Lane, Longridge, PR3 3WH

10:00 - 16:30

Cumbria Business Expo 2025
https---cdn.evbuc.com-images-880461633-4862066883-1-original.20241022-110415.jpeg.jpg
LBV Hub Exhibitions
19 Sep 2025 - 19 Sep 2025

Cumbria Business Expo 2025

Carlisle Racecourse, Carlisle, CA2 4TS

09:00 - 15:00

Help to grow management course
Help to grow - barriers to growth.png.png
LBV Hub Seminars
26 Sep 2025 - 16 Dec 2025

Help to grow management course

Preston Campus , Preston , PR1 2HE

09:00 - 15:00

RISE - Lancashire's unique leadership programme for women
thumbnail_Emma Weston Illustration WENDY BOWERS RISE Illustrstion.jpg.jpg
LBV Hub Seminars
22 Oct 2025 - 18 Mar 2026

RISE - Lancashire's unique leadership programme for women

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:30 - 15:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV 123 Online Graphic
Subscribe now

Weekly news bulletin