Hospitality businesses must keep standards high to achieve good customer satisfaction rates, but committing the investment to quality staff training isn’t always easy.
However, help is at hand in the form of Lancashire Skills Support for the Workforce (LSS) - a £5.6m funded skills programme available to leisure and hospitality businesses in Lancashire.
For hospitality businesses, training is available in areas such as customer service, food safety, business administration and team leading.
LSS was developed by the Lancashire LEP and Lancashire County Council and is funded by the European Social Fund.
Lancashire Skills Support websiteAchieving customer service excellence with Lancashire Skills Support
The training, delivered by The Via Partnership, has benefited staff members from the hotel’s reception, housekeeping, maintenance, wedding planning and restaurant teams.
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