Retention isn’t always good

There is no doubt that it is usually cheaper to retain existing employees than it is to recruit new ones, but there are exceptions to this rule – a poor performing or negative employee may cost your business much more.

Employers will often approach us for advice about under-performing members of staff and when we dig a little deeper, we find that this lack of performance has been tolerated for months, sometimes even years as the employer either doesn’t know how to, or is too worried to, address it.

One under-performing employee can have a huge impact on the success of the business and on overall employee retention. Not only is your poor-performer unproductive, inefficient at their own job role, and taking up a higher percentage of management time, the burden it places on the rest of the workforce can lead to lowered morale, lack of motivation and ultimately losing your valued, high-performing employees.

Those impacts can be more significant when a manager is negative or not performing – the whole team suffers, and this can create ripples through the entire organisation. Imagine having one piece of mouldy fruit in a fruit bowl, if you don’t deal with it immediately, the mould spreads to the nearby fruit, until gradually the whole bowl is ruined.

One under-performing employee can have a huge impact on the success of the business

Does this mean you should dismiss those employees? Not necessarily. You need to find the root cause then give your employee the support and tools needed. If they still can’t, or won’t, perform, ask yourself how much keeping them is costing.

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