Restaurant staff learn tricks of the tradeDedicated staff from a Burnley restaurant are to learn a variety of hospitality skills as they embark on NVQ courses designed to increase their knowledge and expertise.
Grant Madden, 40, restaurant manager at Kenank’s Bar and Grill, is completing an NVQ Level 4 Diploma in Hospitality Management. At the same time, assistant manager Jak Metcalfe, 21, who, like Grant, hails from Rawtenstall, and kitchen manager Danielle Macnamara, 30, of Burnley are both completing an NVQ Level 3 Diploma in Hospitality Supervision & Leadership.Owner David Hankinson said: “We think training our staff is really important, and fundamental to the growth of the business.
“Grant is an experienced restaurant manager, but this course will allow him to take his management skills to the next level, and implement them in every day service. For Jak and Danielle, it’s a case of improving their self-development, teaching them how to deal with tricky situations and also making them more aware of the business as a whole.”Grant has worked in the hospitality industry for over 25 years, whereas Jak is relatively new to the trade. Jak was looking for a new challenge, and has quickly worked his way up the career ladder at Kenanks. Starting out as a waiter, owners Sionny and David quickly saw his potential and promoting Jak to assistant manager within months.
Danielle has been with the company since it opened its takeaway service four years ago. Her role as kitchen manager involves a great deal of responsibility and organisation.Grant said: “I’m really excited about the NVQ course, it’s a great way to learn new skills on the job, and put what we learn into practice.
“As a senior member of the team, I think nurturing and training new staff is vital; the skills I learn on the course will equip me with the information needed in order to implement this.”
The American diner style restaurant employs over 25 members of staff, and is committed to providing work opportunities for the local community of Burnley and further afield.