My scale-up journey: David Hammond, Chiptech

By Boost Business Lancashire

23 May 2024

David Hammond cropped.jpg.jpg

After forming Chiptech UK in 2019, the business has experienced consistent and rapid growth, year on year.

Chiptech, which currently employs 33 staff and has a turnover of £16m, has been recognised for its journey to date by picking up the Red Rose Award for Scaleup in 2023 and again in 2024, along with Small Business of the Year in 2023 and Medium Business of the Year in 2024. To facilitate Chiptech’s growth and expansion, the company recently relocated to the historic Palatine Hall, Dalton Square, in the heart of Lancaster.

Lancashire County Council's scaleup service, Two Zero, caught up with CEO David Hammond, who speaks candidly about the rewards, challenges, and opportunities he has faced as a scaleup leader and provides valuable top tips to fellow business leaders.

Lancaster-based Chiptech manufactures and sells innovative digital assistive technology products to support elderly and vulnerable people. These products are sold to local authorities, housing associations and care providers across the UK.

By 2022, the company’s growth had seen it secure a significant percentage of the digital assistive technology market in the UK. Still, by this point, its rapid expansion over the previous three years had led David and his team to almost breaking point.

David said: “There is a growing market for products to help people with assisted living. The quality of our products and service meant we grew rapidly – success generated success”.

“The business grew from a single person to a structure supported by a senior management team of three people by the end of 2022. The roles and responsibilities of that team were fit for a small business. However, it was clear that this was not sustainable enough to take the business to the next level, and the senior management team was spread too thin to fulfil our responsibilities and support further growth.”

Pressure on the Business

“The pressure on the business caused the senior management team to shoulder extra responsibility, but tasks were diluted. We were beginning to break, a team of three can only do so much.”

David took two days away from the business to reassess Chiptech’s position and strategy. During this time, he developed a structure that would allow the company to continue to grow. He identified the resources he needed to achieve and maintain high service levels while upholding the business’s core values.

David realised during this time that recruiting an expanded, strong leadership team was vital to the business’s success as it continued to scale.

He said: “Taking the time to develop that business structure allowed me to understand what roles we required in the organisation. We needed to recruit into our senior management team, rebuild foundations, restructure, and reset roles and responsibilities fit for a medium to large business.”

“Over the next three months, I recruited and headhunted the best in class. Having the right people on your team who share common values is important.”

Continued growth

With the new team and strategy in place, the business continued its expansion and has doubled its turnover each of the past two years, growing from £4.1m in 2022 to its current £16m.

There is no sign of this rate of expansion slowing, with Chiptech aiming to triple in size over the next three years.

The company, which has been based at Lancaster University for most of its existence, recently moved into one of Lancaster’s heritage buildings, Palatine Hall, a 12,500 sq ft premises to facilitate its ongoing growth. Originally constructed as a Roman Catholic church, later repurposed as a cinema, then offices, Chiptech has ambitious plans for its future by significantly modernising and safeguarding its headquarters, enlisting the specialised expertise of local architects, HPA.

David said despite difficulties in finding a new space suitable for the company over the coming years, it was vital for Chiptech to remain in Lancaster.

“Lancaster, and Lancashire as a whole, is a phenomenal place to live and work. The people are brilliantly hardworking with a great sense of humour,” he added.

“I think a big challenge Lancashire businesses face is encouraging people who attend university in the county to stay after their studies. As a company, we want to help with this and regularly offer students internships and work placements. One of our first interns is now a senior management team member!”

Scaleup lessons

Reflecting on the company’s scaleup journey, David shared some top tips for fast-growing companies in Lancashire.

He said: “Don’t underestimate the power of building an industry and local network. It creates a support system in and out of the workplace.”

“If you feel something needs to change, don’t procrastinate. Make your decisions, then put them into action.”

“It’s also vital to know your target market inside out. Taking the time to research your target market thoroughly will be time well spent. It will enable you to fully develop your proposition, market routes, and unique selling points.”

Latest news

1

Chiptech announces major innovation initiative at high-profile reception with the New Zealand Prime Minister in London. The Rt Hon Jonathan Reynolds, the Rt Hon Christopher Luxon and the Rt Hon Steve Reed (L-R Front Row) David Hammond, and Daniel Knowles

Chiptech announces major innovation initiative at high-profile reception with the New Zealand Prime Minister in London.

30 Apr 2025

2

Northstone secures full planning permission for 50 new homes in Edenfield Edenfield housing development

Northstone secures full planning permission for 50 new homes in Edenfield

29 Apr 2025

3

Ring Stones Maintenance and Construction celebrates completion of Dovestone Gardens Dovestone Gardens launch

Ring Stones Maintenance and Construction celebrates completion of Dovestone Gardens

29 Apr 2025

4

PHX Training welcomes new business leader to drive learner success Louise Kirby

PHX Training welcomes new business leader to drive learner success

29 Apr 2025

5

Lidl to invest half a billion pounds in its expansion as it eyes sites in Lancashire Lidl

Lidl to invest half a billion pounds in its expansion as it eyes sites in Lancashire

29 Apr 2025

Pc Prestonmacan Gif980x120 March
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
LBV122 May/June Launch Event
121 Lancashire Business View Magazine Launch
Networking
21 May 2025

LBV122 May/June Launch Event

Lancaster and Morecambe College, Lancaster, LA1 2TY

08:30 - 10:30

Sub36 Networking
Networking
11 Jun 2025

Sub36 Networking

British Jewellery School, Scorton, PR3 1BA

15:00 - 17:00

Lancashire Net Zero Carbon Conference
Net Zero Carbon Social 1200px 2
Networking
18 Jun 2025

Lancashire Net Zero Carbon Conference

Crow Wood Hotel & Spa Resort, Burnley, BB12 0RT

08:30 - 13:00

Lancashire Built Environment Conference 2025
BEC 315 X 315 Px
Networking
25 Sep 2025

Lancashire Built Environment Conference 2025

Blackpool Football Club, Blackpool, FY1 6HX

08:30 - 13:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
02 Apr 2025 - 08 Oct 2025

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 15:30

Planning for the future + navigating Inheritance Tax changes
Planning for the future + navigating Inheritance Tax changes for website.png.png
LBV Hub Seminars
01 May 2025 - 01 May 2025

Planning for the future + navigating Inheritance Tax changes

Stanley House Hotel, Mellor, Blackburn, BB2 7NP, Blackburn, BB2 7NP

08:00 - 10:30

A night at the races
1.png.png
LBV Hub Dinners / Balls
02 May 2025 - 02 May 2025

A night at the races

Morecambe FC, Morecambe, LA4 4TB

19:00 - 23:59

Advantage: AI – A Workshop for Business Leaders – May 2
EV-land-2025-05B.png.png
LBV Hub Seminars
02 May 2025 - 02 May 2025

Advantage: AI – A Workshop for Business Leaders – May 2

Door4 Office, Burnley Wharf, Manchester Road, Burnley, BB11 1JG

09:00 - 11:00

Innovating business solutions through PhD Partnerships
30478 Skills Bootcamp open day setting.jpg.jpg
LBV Hub Networking
07 May 2025 - 07 May 2025

Innovating business solutions through PhD Partnerships

University of Central Lancashire, Preston , PR1 2HE

14:30 - 15:30

Celebrating 50 years of KTP
UCLanAerialCampus.jpg.jpg
LBV Hub Networking
07 May 2025 - 07 May 2025

Celebrating 50 years of KTP

University of Central Lancashire , Preston, PR1 2HE

16:00 - 18:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more Lbv121 Online Graphic
Subscribe now

Weekly news bulletin