More than 100,000 company car drivers vote Swansway 'Best Fleet Dealer Group'
Family-owned Swansway Motor Group operates Blackburn, Preston and Carlsie Audi in the region, along with Swansway Honda Bolton and Rochdale and the Volkswagen Van Centre in Preston.
It’s the second time Swansway has topped the category in the ExpertEye awards; indeed they’re seasoned award-winners having picked up an AM Award for Best Fleet Dealer as well as the Fleet News Award for Fleet Dealer of the Year.
Swansway Group fleet director, Sarah Eccles commented: “We’re thrilled with the ExpertEye award because it’s based on real feedback from company car drivers. We try so hard to give our end user drivers a really great experience when we deliver their new cars, so it’s wonderful to know that we are doing the job right.
“Well done to our whole team who dedicate themselves to giving class-leading customer service”, added Sarah.
The award was based on data drawn from Touchpoint, ExpertEye’s driver satisfaction survey which asks for driver feedback after key events such as vehicle delivery, servicing and much more.
The ExpertEye awards cover 9 different fleet and automotive award categories in total. Swansway won its accolade based on feedback drawn from over 100,000 drivers of leased vehicles during 2018, making this a real reflection of driver attitude.
“Congratulations to Swansway Motor Group for winning this award, which is a huge achievement,” said ExpertEye’s chairman and founder, Rick Yarrow. “Company car drivers are the ultimate, and often harshest, judges and this award is based on their feedback though our Touchpoint survey immediately after delivery of their new vehicle, making it a very tough category to win.
“Obtaining feedback when the service experience is fresh in drivers’ minds means it’s a very accurate reflection of the standards delivered by the dealer group, and is why Swansway are deserved winners of the best fleet dealer group for new vehicle sales for 2019.”