Local company reaches fifth birthday milestone

By Face for Business

13 Aug 2018

Face for Business reaches its 5th birthday and celebrates with the launch of their phone app.

Face for Business is pleased to announce the launch of their very first app, for its telephone answering service. Since going live with their first call in July 2013, the business has gone from strength to strength and they credit their PAs for helping make this happen.

Employing people from within the region, the Burscough based business recruits people who have a passion for customer service and who love talking on the phone. This comes across in the manner in which they answer the calls, backed up by testimonials received from customers.

Most businesses rely on phone calls to grow their business and maintain customer service objectives, and the firm’s offering helps to capture calls that may be otherwise missed. The service works via a divert function which customers use as and when they want calls answered on their behalf. Calls are answered in their company name, with a message sent on straight away. New business is captured and having the phone answered by a real person and not an answering machine or voicemail gives a great first impression.

The service uses bespoke technology and software which is now reflected in their new app. Customers can now access all calls and messages on the go and can even let their PAs know their daily whereabouts straight from their mobile phone.

Managing director, Andy MacGregor, says: “I’m so humbled and grateful to have reached this major milestone in our business. It has grown into a brand and service that I am immensely proud of. We would all like to thank our current clients for their continued loyalty and custom, as well as thank them for participating in our 2018 customer survey, in which we received a 100% client happiness rate.

"We have also rolled out our new app which helps bring our service closer to our customers – they can now access their own client portal from their phone. We’re all so excited by the launch of the app!” Sarah Jessop, PA team leader says: “We are delighted to announce that we have reached our 5th birthday and have answered over 750,000 calls for 100’s of UK businesses, large and small from all types of sectors and industries. Even better is the fact that our customers can now update us via their mobile phone enabling us to manage their callers’ expectations. It’s a great new development for our service, and we’re hoping it helps to attract new customers.”

5 notable achievements over the past 5 years

We were profiled as one of the #SmallBiz100, and were promoted in the 100 days in the lead up to the first ever event and were featured on The Guardian's website as well as being promoted locally. In 2016 we entered local council awards for our apprenticeship programme and successfully won 'SME Apprenticeship Employer of the Year' as well as a special commendation for 'Apprentice of the Year'. The awards helped us to showcase our business to our local community and presented us a business that nurtures its employees. Also in 2016 we became ISO 9001 accredited, allowing our customers and prospects to see that we have the correct systems and procedures in place. The assessment was quite rigorous and we became the only telephone answering services to obtain this new certification at the time. In 2017 we launched a new brand and website. This re-launch encompassed the true meaning of Face for Business, showcasing our 'real' PAs. Our new USP 'Our PAs are the Difference', together with a complementary logo representing growth and metamorphosis, saw a 30% increase in conversions from our website. Finally, our much anticipated App went live and was rolled out in June 2018 to all our customers, with the aim of making our customers’ working practices better.  

Latest news

1

Roundhouse secures approval for new £15m office and industrial scheme in Preston Momentum

Roundhouse secures approval for new £15m office and industrial scheme in Preston

25 Jul 2025

2

Homebuilder's high-performing sales advisers clinch awards Ben Garland and Julia Lorente

Homebuilder's high-performing sales advisers clinch awards

24 Jul 2025

3

Work is set to start on Multiversity project Multiversity Blackpool

Work is set to start on Multiversity project

24 Jul 2025

4

BAE Systems welcomes MOU between Republic of Turkiye and UK for purchase of Typhoon aircraft Typhoon production Warton

BAE Systems welcomes MOU between Republic of Turkiye and UK for purchase of Typhoon aircraft

23 Jul 2025

5

Assystem to double UK jobs to deliver Sizewell C EDF Assystem

Assystem to double UK jobs to deliver Sizewell C

22 Jul 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
Lancashire Built Environment Conference 2025
BEC 315 X 315 Px
Networking
25 Sep 2025

Lancashire Built Environment Conference 2025

Blackpool Football Club, Blackpool, FY1 6HX

08:30 - 13:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

Preston Tech Connection: Buzz Word Bingo. Challenging Todays's Buzzwords In Tech
July PTC banner long updated.png.png
LBV Hub Networking
29 Jul 2025 - 29 Jul 2025

Preston Tech Connection: Buzz Word Bingo. Challenging Todays's Buzzwords In Tech

Society1, Coworking Space, Preston, PR1 3LT

18:00 - 19:30

Preston Freelancer Meet-Up: July
Longer July Banner.jpg.jpg
LBV Hub Networking
31 Jul 2025 - 31 Jul 2025

Preston Freelancer Meet-Up: July

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Advantage: AI – A Workshop for Business Leaders – August 14th
Navy--Event Tile.png.png
LBV Hub Seminars
14 Aug 2025 - 14 Aug 2025

Advantage: AI – A Workshop for Business Leaders – August 14th

Door4 Office, Burnley Wharf, Burnley, BB11 1JG

09:00 - 12:00

The Business Network Central & East Lancashire
LBV Header (24).png.png
LBV Hub Networking
21 Aug 2025 - 21 Aug 2025

The Business Network Central & East Lancashire

Mytton Fold, Langho, BB6 8AB

11:30 - 14:15

Morecambe Bay Walk
Walk.jpg.jpg
LBV Hub Awards
30 Aug 2025 - 30 Aug 2025

Morecambe Bay Walk

Arnside, CARNFORTH, LA5

09:30 - 14:00

Longridge Soap Box Derby
Screenshot 2025-06-10 090035.png.png
LBV Hub Fundraisers
14 Sep 2025 - 14 Sep 2025

Longridge Soap Box Derby

Berry Lane, Longridge, PR3 3WH

10:00 - 16:30

Cumbria Business Expo 2025
https---cdn.evbuc.com-images-880461633-4862066883-1-original.20241022-110415.jpeg.jpg
LBV Hub Exhibitions
19 Sep 2025 - 19 Sep 2025

Cumbria Business Expo 2025

Carlisle Racecourse, Carlisle, CA2 4TS

09:00 - 15:00

Help to grow management course
Help to grow - barriers to growth.png.png
LBV Hub Seminars
26 Sep 2025 - 16 Dec 2025

Help to grow management course

Preston Campus , Preston , PR1 2HE

09:00 - 15:00

RISE - Lancashire's unique leadership programme for women
thumbnail_Emma Weston Illustration WENDY BOWERS RISE Illustrstion.jpg.jpg
LBV Hub Seminars
22 Oct 2025 - 18 Mar 2026

RISE - Lancashire's unique leadership programme for women

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:30 - 15:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV 123 Online Graphic
Subscribe now

Weekly news bulletin