Lake Technologies continues support for Samsung OfficeServ telephone customers

Businesses using Samsung OfficeServ telephone systems might be surprised to hear that the South Korean tech giant has now stopped selling and supporting these products. However, business telecoms provider Lake Technologies is urging customers not to panic, as they plan to continue stocking parts, delivering repairs and future-proofing Samsung OfficeServ systems by converting them to internet-based VoIP phone system.

What does Samsung’s OfficeServ end of life announcement mean for businesses that currently rely on Samsung OfficeServ telephone systems? For customers of Lake Technologies in Ormskirk, the answer is very little in the short term. “Our message to customers using Samsung OfficeServ telephones is: ‘don’t panic!’” said Jamie Dobson, Operations Manager at Lake Technologies. 

“We will continue to stock Samsung OfficeServ parts for repairs and provide ongoing maintenance support for as long as we can,” Jamie added. “Lake Technologies has been supporting Samsung OfficeServ phone systems for more than 25 years. We stock all parts for current and legacy systems, and our technical team is fully Samsung accredited to provide ongoing technical support on Samsung OfficeServ telephone systems.”

Lake Technologies is a certified Samsung platinum partner, which is the highest level of partner accreditation possible. This underscores their deep understanding of Samsung’s premium office telephone systems and commitment to delivering the highest quality customer service and support. Businesses can rest assured that even when a product line is retired, Lake Technologies can keep their phone systems functioning perfectly.

“What we don’t know about Samsung Telephone systems is probably not worth knowing,” said Jamie. “When you add up all our experience and expertise, Lake Technologies has the knowledge, skills and technology needed to deliver the most comprehensive service possible to all our Samsung telephone customers – now and for the foreseeable future.”

In the longer term, businesses with one eye on the 2025 shutdown of the public switched telephone network (PSTN) might be well-advised to use Samsung’s cessation of OfficeServ telephone systems as an opportunity to switch to an internet-based Voice over Internet Protocol (VoIP) system. Thankfully, this needn’t come at great additional expense, as Lake Technologies can convert existing Samsung telephone systems. 

“All Samsung telephone systems are equipped to support Voice over Internet Protocol (VoIP) calls,” said Jamie. “Lake Technologies has already converted many clients from ISDN2 and ISDN30 lines to VoIP using their existing systems with nominal transition costs. We can offer similar services to any Samsung business telephone users looking to migrate from analogue lines to VoIP and get a head start on the PSTN shutdown.” 

Lake Technologies delivers cost-effective business telecoms products and services for local businesses across the North West of England. Their tailor-made solutions cover everything from business telephone systems to business broadband, business mobile, Cloud-based hosted telephony, SIP trunks and contact centre services. All of which is backed by friendly customer service and responsive technical support. 

For more information, visit www.laketechnologies.co.uk. To discuss your business telecoms requirements or to arrange a consultation, contact Lake Technologies on 0333 200 4031 or [email protected].