Estate Agent’s Secret Shopper Test reveals it is an industry leader

Ever wondered what truly sets one business apart from another when you’re not looking?

For months, an independent panel of judges did just that, secretly putting local estate agents through their paces.

The results are in, and  Fardella and Bell Estate Agents has once again emerged victorious, securing a prestigious Gold award at the British Property Awards.

This isn't an award you can simply enter; it's one you have to earn.

The British Property Awards are unique in their method, conducting a comprehensive and independent judging process over several months. The entire assessment is built on real-world mystery shopping experiences designed to test every facet of an agent's service.

This includes everything from the initial phone call and the speed of response to the quality of property viewings, the accuracy of valuations, and the thoroughness of follow-up communication.

Fardella and Bell stood out to the judges for their exceptional performance across the board.

The team was scored on their promptness, the quality of information provided on properties, and, crucially, the depth of their knowledge of the local market. It’s this consistent, high-level service that differentiated them from all other local competitors.

Aimee Bell, director, said: "This recognition feels especially significant.

"We’ve grown so much as a team, and we are passionate about leading the way in how estate agency is done locally.

"To have our commitment to being both industry leaders and disruptors validated by such a rigorous, independent body is fantastic. This award is a testament to the hard work and dedication of every member of our team."

This win cements Fardella & Bell's reputation not just for selling homes, but for delivering an award-winning customer experience from start to finish.