Debate: Engage and empower

By Richard Slater

15 Aug 2018

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Workforce engagement is seen as key to improving productivity. Together with NWEEG, the North West’s premier engagement group, we brought our experts to Ribby Hall Village to discuss how to create environments where people can thrive.

PRESENT:


How do you define employee engagement?

Steve Smith:

If we show people they’re valued they become more fulfilled at work and have a heightened sense of wellbeing and businesses improve.

Carole Calland: It’s a case of measuring where staff are and benchmarking engagement. We do that with surveys and follow on with a strategy. That might include such things as health and wellbeing screenings.

Andrew Dewhurst: I really dislike the phrase, ‘employee engagement’. I prefer ‘colleague collaboration’.

Andrew Henderson: It is not just about employees, it is about people and that includes the stakeholders interacting with the business.

We need to create customer loyalty and the only way to do that is by creating a high performance culture which is based on engaged people.

Liz Pollard: Organisations with poor engagement have managers and leaders maintaining too much control. They’ve got that fear about telling employees too much.

That is about leaders and managers empowering through delegation and trust.

Laura Hartley:

What’s the leadership style? Do the employees have a voice? And how much empowerment is given?


Enjoyed this? Read more from Richard Slater

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