Credit controllers keep the cash flowing

By Lancashire Business View

28 Sep 2018

tammy-smith-afr-1000x500.jpg
Recruiting credit controllers for more than 18 years, I have come to realise that whatever the company turnover and whatever industry the business is in, a good credit controller is worth their weight in gold.

By Tammy Smith, director, AFR Consulting

A strong and competent credit controller will build excellent working relationships with your customers whilst ensuring the bills are paid on time.

This can be quite a difficult job as they need to be able to build rapport with the customers to ensure payment deadlines are met whilst also keeping the sales team happy.

They can often advise the sales team on any issues with customer satisfaction from the direct feedback they are receiving, whilst also pre-empting any up and coming payment issues by highlighting inconsistent or late payers.

Credit controllers also support the senior finance members with cash flow forecasting and highlighting any problems by running a clean and up to date ledger.

I do feel that businesses often overlook the importance of this role until it is too late.

Good credit controllers tend to take a proactive approach to credit control procedures rather than reactive which always encourages businesses and cash flow to run far smoother.  

When I look for good credit controllers I look for someone who can build rapport, has a methodical approach to their work and understands the importance of their role within a business. Good, solid credit controllers who get the money in whilst keeping the customers happy are, in my opinion, one of the most important roles within any business.

Latest news

1

Government minister opens new headquarters for UK export champion Inciner8 Inciner8 CEO Darren Spencer gives Exports Minister Gareth Thomas a guided tour of the company's purpose-built new factory in Burscough, Lancashire

Government minister opens new headquarters for UK export champion Inciner8

18 Mar 2025

2

Lancashire scaleup sector outperforms UK stats as support service celebrates fifth anniversary Celebration day for participants in Two Zero’s Women Scaling Up programme in 2024

Lancashire scaleup sector outperforms UK stats as support service celebrates fifth anniversary

18 Mar 2025

3

Airframe Designs ramps up green credentials Airframe Designs

Airframe Designs ramps up green credentials

18 Mar 2025

4

New plans for Darwen Market Hall revealed Artist impression of the Town Hall

New plans for Darwen Market Hall revealed

17 Mar 2025

5

University study shows return-to-office mandates risk disadvantaging more than a million disabled workers Hybrid working. Pic Adobe Stock images provided Lancaster University

University study shows return-to-office mandates risk disadvantaging more than a million disabled workers

17 Mar 2025

Pc Prestonmacan Gif980x120 March
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
LBV121 March/April Launch Event
121 Lancashire Business View Magazine Launch
Networking
20 Mar 2025

LBV121 March/April Launch Event

The Whitakers Museum, Rossendale, BB4 6RE

08:30 - 10:30

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

Knowledge & Networking- Stakeholder Mapping with Rosebank PR & Communications
Skateholder (1).png.png
LBV Hub Seminars
19 Mar 2025 - 19 Mar 2025

Knowledge & Networking- Stakeholder Mapping with Rosebank PR & Communications

tbc, tbc, tbc

10:00 - 11:30

HubSpot AI - Explain it to me like I'm 5
March - AI.png.png
LBV Hub Webinar
20 Mar 2025 - 20 Mar 2025

HubSpot AI - Explain it to me like I'm 5

Online, Your Home, NA

12:00 - 12:30

Your 2025 tax agenda – VAT, Corporate Tax and Employment Tax update
MHA-BTI Logo_black (002).jpg.jpg
LBV Hub Webinar
20 Mar 2025

Your 2025 tax agenda – VAT, Corporate Tax and Employment Tax update

Online, Online, Online

14:30 - 15:30

The Business Network Central & East Lancashire
LBV Header (18).png.png
LBV Hub Networking
20 Mar 2025 - 20 Feb 2025

The Business Network Central & East Lancashire

Stanley House, Blackburn, BB2 7NP

11:30 - 14:15

The Marketing MeetUp Lancashire
TMM Lancs 30th Jan.jpg.jpg
LBV Hub Networking
25 Mar 2025 - 25 Mar 2025

The Marketing MeetUp Lancashire

The Chubby Duck, Rawtenstall, BB4 6AJ

18:00 - 20:00

Spring Statement 2025 LIVE: Insights with PM+M
Spring Statement 2025 LIVE for website.png.png
LBV Hub Seminars
26 Mar 2025 - 26 Mar 2025

Spring Statement 2025 LIVE: Insights with PM+M

Blackburn Rovers, Blackburn, BB2 4JF

12:00 - 15:00

Preston Freelancer Meet-Up: March
Freelancer Meet-Up March.png.png
LBV Hub Networking
27 Mar 2025 - 27 Mar 2025

Preston Freelancer Meet-Up: March

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

SPARK - The Apprenticeship Marketplace
SPARK24.png.png
LBV Hub Networking
27 Mar 2025 - 27 Feb 2025

SPARK - The Apprenticeship Marketplace

Foster Social Space, University of Central Lancashire, Preston , PR1 2HE

09:00 - 15:00

Preston Tech Connection April Meet-Up: Secret Lives of Alogrithms
PRESTON TECH CONNECTION jan.ai-7.png.png
LBV Hub Networking
01 Apr 2025 - 01 Apr 2025

Preston Tech Connection April Meet-Up: Secret Lives of Alogrithms

Society1, Coworking Space , Preston, PR1 3LT

18:00 - 19:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more Lbv121 Online Graphic
Subscribe now

Weekly news bulletin