Business owners could face legal action and crippling fines with launch of new consumer protection law

Lancashire firms could be running the risk of being fined thousands if they do not comply with new consumer protection laws, a leading lawyer has warned.

The new Consumer Rights Act 2015 which comes into force on October 1 has been described by consumer group Which? as the biggest reform to shoppers’ rights in a generation. The break-through act will clarify refund and replacement of goods and services, as well as highlighting when terms and conditions of consumer contracts can be considered unfair.

According to Gary Jones, commercial partner at Woodcocks Haworth and Nuttall, business owners which fail to adhere to the new rules could be putting their livelihood at risk.

He said: “While the new act is a step forward for consumers who have long felt trapped by unfair terms and conditions, it could have a potentially detrimental impact on our county’s small businesses.

“The new rules mean that if unsatisfied, customers can reject products or demand a refund - even if used. Once opened, most products simply can’t be sold on again so this could really impact on the bottom line for retail businesses, something many small firms just can’t afford to swallow the cost of.”

For the first time the act also results in new rights for refunds covering digital downloads, such as games and films, which either do not work or might even damage a customer’s devices, and people have a 14-day period to return items bought over the web.

It’s not just retail businesses that could find themselves in hot water if they do not adhere to the new rules. The new act also ensures tradesmen fitting kitchens, bathrooms or doing other work around the home deliver the service and quality that was promised.

Gary added: “In essence, the act is a costly trap for businesses as it gives consumers a short cut to compensation. If firms don’t comply, they could face coughing up thousands of pounds in potential damages to cover any losses caused by the breach. “It is vital that business owners educate staff and put sufficient training plans in place to ensure they aren’t breaking the law when dealing with customers. If they don’t, it could have a devastating effect, leaving smaller businesses financially crippled.”

Enjoyed this? Read more from Woodcocks Haworth & Nuttall Solicitors

Latest news

1

Lancashire County Council to host Convention of the North 2025 Coun Phillippa Williamson

Lancashire County Council to host Convention of the North 2025

16 Jul 2024

2

College group targets carbon neutrality with major investment NCCG Green Investment

College group targets carbon neutrality with major investment

16 Jul 2024

3

Style your space for event wins Stephanie Wilding

Style your space for event wins

16 Jul 2024

4

B&E Boys appointed to Haslingden market project Haslingden Market Visuals

B&E Boys appointed to Haslingden market project

16 Jul 2024

5

RfM Transform supports small businesses with Business+Booster HR Trends from RfM Transform (26).png.png

RfM Transform supports small businesses with Business+Booster

16 Jul 2024

Bec Web Strip 980x120
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
Lancashire Built Environment Conference
BEC 315 X 315 Px
Networking
25 Sep 2024

Lancashire Built Environment Conference

Conference and Exhibition Centre, Winter Gardens Blackpool, FY1 1HL

08:30 - 13:00

RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
11 Jun 2024 - 04 Dec 2024

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 16:30

LBV117 Magazine Launch Event
DSC9389
Networking
16 Jul 2024

LBV117 Magazine Launch Event

Blackburn Rovers Football Club, Blackburn, BB12 9EE

16:00 - 18:00

A Freelancers Introduction to Co-ops with John Atherton
Screenshot 2024-06-13 at 13.59.57.png.png
LBV Hub Seminars
17 Jul 2024 - 17 Jul 2024

A Freelancers Introduction to Co-ops with John Atherton

Society1 Coworking Space, Preston, PR1 3LT

14:00 - 16:00

The Business Network Central & East Lancashire
LBV Header (10).png.png
LBV Hub Networking
18 Jul 2024 - 18 Jul 2024

The Business Network Central & East Lancashire

Mytton Fold, Langho, BB6 8AB

11:30 - 14:15

Conversations in Creativity - Creative Networking Event
Untitled design-4.png.png
LBV Hub Networking
18 Jul 2024

Conversations in Creativity - Creative Networking Event

Society1 Coworking Space, Preston, PR1 3LT

17:30 - 19:30

Lancashire Economic Breakfast
LBV Hub Seminars
18 Jul 2024

Lancashire Economic Breakfast

The Mill, St Catherine's Park, Preston, Lancashire

07:15 - 09:00

Business Networking in Fylde, Blackpool
Blackpool Fylde Image.jpg.jpg
LBV Hub Networking
19 Jul 2024

Business Networking in Fylde, Blackpool

Village Hotel Blackpool, Blackpool, FY3 8LL

07:30 - 09:30

What are Menopause Action Plans & How to Write One
Menopause Action Plan 2024.png.png
LBV Hub Webinar
19 Jul 2024

What are Menopause Action Plans & How to Write One

~ Online ~, ~ Online ~, ~ Online ~

12:30 - 13:00

Preston Freelancer MeetUp and Coworking Day
Screenshot 2024-06-13 at 13.55.10.png.png
LBV Hub Networking
30 Jul 2024

Preston Freelancer MeetUp and Coworking Day

Society1 Coworking Space, Preston, PR1 3LT

10:00 - 12:00

Chamber Breakfast Networking
Chamber Logo1.png.png
LBV Hub Networking
31 Jul 2024

Chamber Breakfast Networking

Pye Motors, Morecambe, LA3 3PF

08:00 - 10:00

Scaling your revenue: From zero to £1m in 60 months
CBP-logo LBV.png.png
LBV Hub Webinar
31 Jul 2024

Scaling your revenue: From zero to £1m in 60 months

Online, Online, Online

08:00 - 09:30

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV116 Online Graphic
Subscribe now

Weekly news bulletin