Business clinic: Handling bullying in the workplace

Bullying and harassment is a potential minefield for any employer. Behaviours that some find acceptable others don’t and the potential for discrimination is ever present.

The main thing is to manage it fairly and do not avoid it, - despite the temptation to shrug and say “Well that’s what he or she is like”.

If this isn’t appropriate or the person does not feel they can approach the other then look to resolve the issues informally without diving straight into a formal process.

Often there is the potential for discrimination under the Equality Act 2010 and in this instance mediation may not be appropriate and a formal approach through the disciplinary or grievance process may need to be started.

Ensure that as much as possible the emotion and judgement is dialled down along with those assumptions we all make. When deciding the action remember that your values are not always the same as others but ensure you do it right - follow your process or procedure - and do the right thing.