Bellway makes it five-in-a-row as HBF Five Star status is retained

A housebuilder with developments in Lancashire is celebrating after the company retained its five-star status with the Home Builders Federation (HBF) for the fifth successive year.

Bellway was named in the HBF’s annual list of the housebuilders most highly rated by their customers, published on 18 March 2021.

The award demonstrates that more than 90 per cent of Bellway’s customers who completed the HBF’s National New Homes Customer Satisfaction Survey would recommend the housebuilder to a friend.

Bellway’s unwavering commitment to delivering a first-class customer experience has enabled the company to consistently secure five-star status since 2017.

Managing director for Bellway North West, David Williams, said: “Retaining our five-star status is always a special moment, but this year the news carries extra weight and pride for everyone at Bellway. 

“To secure a fifth consecutive HBF Five Star Builder award in a year which posed so many challenges is an incredible feat, that reflects the commitment of our staff and contractors.

“We are grateful to our customers for taking the time to complete the survey and for their co-operation over the course of the past year. Bellway is proud to place our customers first and will continue to drive improvements to the home-buying process.”

The HBF star rating has become the leading indicator for success in the new homes industry since it was introduced in 2005. Almost 4,000 people completed the survey to rate Bellway this year.

Bellway North West is currently building new homes in Lancashire, Merseyside and Cheshire.

For more information on new homes built by Bellway, visit bellway.co.uk.