Wanted! Service desk engineer

We’re looking for a Service Desk Engineer to join our team

Location: Barrowford or Manchester

This is an opportunity for a dynamic Service Desk Engineer to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site.

Due to expected growth within the business, the suitable candidate will progress into full 2nd line, 3rd line and project work in the future. We take a proactive view on progressing employees careers and don’t restrict Service Desk Engineers purely to ticket work.

For full job spec please visit: www.seriun.co.uk/careers

Being part of the Seriun team:

Our people are the most important asset we have, so we believe in looking after them as best we can.

We have an engagement policy in place with lots of perks and benefits, including:      

Great working environment, which is friendly and family oriented with break out areas Cashback Healthcare program Annual away day for staff to give feedback about Seriun, which is taken on board for positive change within the business Fun CSR activities to take part in Social days/evenings out Hot lunch provided on the last Friday of every month and a catered-for style lunch every quarter Xmas parties (which are on another level!) Weekly fruit basket, tea, coffee and fruit juice Ability to buy more holidays Long service rewards And much more

You’ll need experience in:

Resolving customer issues via a ticketing system Working to SLAs Networking and network devices such as Cisco and HP Switching, routing, firewalls - preferably Cisco Meraki Windows Server 2008/2012/2016/2019 Windows 10/8.1/7 Office 365 VMware (desirable) TCP/IP, LAN, WAN, VPNs

You must have:

Two years experience in end-user support Excellent customer service skills High level of interpersonal skills An ability to accurately triage technical requests A valid UK driving licence

Interested?

Please send your CV to: [email protected]

For more information visit: www.seriun.co.uk/careers