The good old days of great customer experience with SJD Consultancy

Do you remember the good old days, when we had an account manager for a variety of products? It could have been water, gas, electricity, IT, telecoms, stationery, delivering paper and more.

Whatever it was, your dedicated account manager would visit your office on a regular basis, knowing what your industry was, knew your business well and knew your exact bespoke requirements. You built a relationship with your account manager over a period of time and the trust was there alongside excellent customer experience.

We feel those days have now gone and the customer experience has slipped in almost every industry across the UK. Instead of having face to face contact and help, you’re now stuck talking to a chatbot with automated replies, which does not solve any of your problems.

However, our team feels like we can revert back to these good old days!

When an account manager comes in and knows what your business is about, they are able to deliver that end product a lot more streamlined and ensure fantastic customer experience is received by the end user.

If you're going online and choosing the cheapest price, you’re not buying the correct product.

At SJD, we ensure we’re not only providing the best prices on products but also delivering fantastic customer service to ensure our customers are getting the customer experience they deserve.

If you’re looking for top-notch telecom and I.T. services or would like to know how we can benefit your business today with hardware, software and more, give us a call on 0330 912 2770.