Slater Gordon wins third call centre award

Blackpool-based Slater Gordon Solutions Motor has been named Best Outsourced Contact Centre at the Call North West Awards, the first time any company has won it for three consecutive years.

On the same night, Paul Naylor was named Best Customer Services Agent, the third time for the company in the past four years, and Louise Marshall took home the Team Leader of the Year title.

The annual Call North West ceremony recognises excellence in the contact centre industry, bringing together more than 700 firms for a gala dinner.

Slater Gordon Solutions Motor had a total of 11 nominations across seven categories including four candidates for Hero of the Year and two for Team Leader of the Year. They also received three nominations for the team as a whole – Frontline Team of the Year, Best Customer Engagement and Best Outsourced Contact Centre.

The firm, which relocated to purpose-built town centre offices last December, has also been named Best Contact Centre in the Collection and Customer Services (CCS) Awards.

Stuart Russell, chief operating officer at Slater and Gordon Solutions Motor, said: “These awards are testament to the hard work and dedication our team puts in every single day. We really do put the customer at the centre of everything we do so it’s nice to get recognition for that."

Slater and Gordon Solutions Motor, which is part of the Slater and Gordon group, partners with a number of major motor and insurance industry leaders. It employs more than 250 staff and manages over 50,000 claims every year helping customers following road accidents, guiding them through the claim process and ensuring they get back on the road quickly.