Six of the best for five-star Bellway

Results released by the Home Builders Federation (HBF) have awarded Bellway a 5 Star Rating in customer satisfaction for the sixth consecutive year.

Currently building new homes at locations across Lancashire, the housebuilder achieved a score of over 90 per cent which signifies that more than nine in 10 of its customers would recommend the developer to a friend.

The prestigious accolade of HBF 5 Star Rating is given to companies who achieve a 90 per cent or higher rating in the annual Customer Satisfaction Survey. This takes a snapshot of the views of customers moving into new-build homes in the past 12 months.

Bellway is currently building new homes at Cotton Woods in Ingol, Preston, and Grey Gables in Bamber Bridge.

David Williams, managing director of Bellway North West, said: “To have achieved a sixth successive HBF five-star rating is a huge feat for everyone at Bellway, and is testament to the dedication of our team, and quality of our product and customer service, in a year which has had obvious challenges for the industry in the face of the pandemic.

“Our ‘customer first’ approach means that everything we do within the business is focused on the end result for our buyers, who are the lifeblood of the company, and we feel vindicated in our ethos having achieved a score of over 90 per cent once again in the Customer Satisfaction Survey which covers the past 12 months.”

Stuart Gray, managing director of Bellway Manchester, added: “We continue to work hard across the regions to deliver an even better customer experience year-on-year and we must give a huge thanks to all our staff and suppliers who help us achieve accolades such as this one. We look forward to congratulating all our site teams for their efforts in the near future.”