Six essential phone system apps for your contact centre business

By Lancashire Business View

18 Jun 2014

Are you looking to boost the productivity of your employees and deliver the kind of service that guarantees customer retention and business growth?

If so, you may be interested in our list of next generation phone system applications that we believe no contact centre should be without.

Call Recording:

As well as enhancing training procedures and ensuring that all business calls operate in compliance with PCI & FSA laws and regulations, Call Recording is also an essential tool for any business owner looking to reinforce their protection from fraudulent callers and customer disputes.

As a company that has spent years installing Call Recording Solutions for a wide variety of businesses across the UK, Denwa can work with you to help find a solution that best suits your individual needs.

Call Logging:

For business owners looking for a simpler way to manage their call costs, reduce lost calls, improve staff performance and increase the overall security of their phone system, Call Logging is an absolute must have.

Not only can you easily monitor performance levels by setting up reports on individual employees or specific groups, you can set up instant alerts to notify you of unusual fraudulent call activity in real time so you can take action before too much damage is done.

Auto Attendant:

By allowing your customers to navigate through an automated system without needing to speak to an advisor, you can heavily reduce the length of call queues and ease the frustration of all waiting customers.

Music on Hold:

Similarly, in order to diffuse the impatience and frustration experienced by all customers waiting in call queues, we recommend investing in a Music on Hold solution that will help make the waiting period seem less tedious.

CTI Software:

If improving staff productivity and maximising customer satisfaction by creating a more streamlined communications tool for your employees is something you desire, our CTI solutions could be the answer you’ve been looking for.

With an abundance of features designed to deliver all the relevant customer information on screen as soon as a call is answered, no time is wasted carrying out menial tasks and issues can be resolved much more quickly.

IVR:

Taking card payments over the phone can be a delicate issue, especially if a customer is uncomfortable handing their card details over the phone to a stranger.

Thankfully, with IVR you enable your customers to make payments independently and securely by typing their card details securely into their telephone handset.

Want to know more? If you would like to know more about any of these applications and what they can do to help benefit your business, please feel free to call us on 0330 333 7323 or send a tweet @PhoneSystemsUK to discuss your options and arrange a free demonstration.

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