Seriun crowned Service Business of the Year

By Seriun

03 Oct 2022

lbv-winner-pic.jpg

Seriun impressed the BIBAs judges with their exemplary customer service programme and took the Service Business of the year title at the prestigious awards ceremony at Blackpool’s Tower Ballroom earlier in September.

The BIBAs celebrate exceptional businesses, showcasing their people and their successes. The Service Business of the Year category was created to honour outstanding customer service given by a company who goes above and beyond expectation to really delight their customers.

Following a rigorous judging process, Seriun were one of eight Lancashire businesses to be shortlisted to go through to the finals for Service Business of the Year. Amongst the contenders were Cube HR, Orca IT, Danbro Accounting, Suresite Group, Trident Utilities, True Bearing Chartered Financial Planning, and Assured Cleaning Services. Each business was scrutinised against a set of stringent criteria to assess their customer service delivery on a number of different levels. The highest scoring business would take the award.

Delivering exceptional customer service is at the heart of Seriun and everything they do. They have a dedicated customer experience manager who developed their eXperience Level Agreement (XLA). Moving the focus from their operations centre demonstrates their unique value proposition to enhance the individual tailored experience. A customer-centric approach ensures that the services and solutions they provide are constantly operational and optimised – keeping businesses productive, efficient and moving forward.

Seriun’s customer experience manager Matt Whittaker said: “Without giving away our secret sauce, we do a lot of work behind the scenes to keep our customers businesses running smoothly and seamlessly. We take customer service very seriously and can happily say that we always deliver the highest level of service we can to our customers. The feedback we get confirms we’re getting it right, and to win the BIBAs is the icing on the cake!”  

Winning the BIBAs Service Business award is testament to the excellent work Seriun’s technical team deliver every day to keep their customers smiling. They manage thousands of incidents, so their customers can focus on delivering exceptional service to their own customers.

Find out more about Seriun and their services here: https://www.seriun.co.uk/about-us/

Meet the Seriun team here: www.seriun.co.uk/meet-the-team

Latest news

1

Date revealed for opening of entries for Red Rose Awards 2026 Red Rose Awards 2025

Date revealed for opening of entries for Red Rose Awards 2026

14 Jul 2025

2

Northcote celebrates prestigious industry marketing award for the 25th anniversary of Culinary Festival Obsession Northcotes winning awards

Northcote celebrates prestigious industry marketing award for the 25th anniversary of Culinary Festival Obsession

14 Jul 2025

3

Applebridge take over first floor letting at Ackhurst Business Park in Chorley John Kiernan - Construction Director & Paul Troubridge - Project Director; from the Applebridge Family

Applebridge take over first floor letting at Ackhurst Business Park in Chorley

14 Jul 2025

4

Expanding Airframe Designs appoints new advisory board chairman David Roberts and Jerrod Hartley

Expanding Airframe Designs appoints new advisory board chairman

14 Jul 2025

5

Booths win gold at International Cheese and Dairy awards Cheese counter at Booths

Booths win gold at International Cheese and Dairy awards

14 Jul 2025

Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
LBV123 July/August Launch Event
Lancashire Business View magazine launch
Networking
16 Jul 2025

LBV123 July/August Launch Event

Burnley College University Courses Building, Burnley, BB12 0AN

08:30 - 10:30

Lancashire Built Environment Conference 2025
BEC 315 X 315 Px
Networking
25 Sep 2025

Lancashire Built Environment Conference 2025

Blackpool Football Club, Blackpool, FY1 6HX

08:30 - 13:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

Shaping Preston's future by remembering its past
1750160034867.png.png
LBV Hub Networking
16 Jul 2025 - 16 Jul 2025

Shaping Preston's future by remembering its past

Society1, Coworking Space, Preston, PR1 3LT

18:00 - 20:30

Chamber Summer BBQ
LBV Hub Social
17 Jul 2025 - 17 Jul 2025

Chamber Summer BBQ

The Borough, Dalton Square, Lancaster, LA1 1PP

17:30 - 20:00

Preston Tech Connection: Web3 is Dead. Or is It?
July Longer Banner.jpg.jpg
LBV Hub Networking
29 Jul 2025 - 29 Jul 2025

Preston Tech Connection: Web3 is Dead. Or is It?

Society1, Coworking Space, Preston, PR1 3LT

18:00 - 19:30

Preston Freelancer Meet-Up: July
Longer July Banner.jpg.jpg
LBV Hub Networking
31 Jul 2025 - 31 Jul 2025

Preston Freelancer Meet-Up: July

Society1, Coworking Space, Preston, PR1 3LT

10:00 - 11:30

Cumbria Business Expo 2025
https---cdn.evbuc.com-images-880461633-4862066883-1-original.20241022-110415.jpeg.jpg
LBV Hub Exhibitions
19 Sep 2025 - 19 Sep 2025

Cumbria Business Expo 2025

Carlisle Racecourse, Carlisle, CA2 4TS

09:00 - 15:00

North West Business Expo 2025
https---cdn.evbuc.com-images-880456273-4862066883-1-original.20241022-105445.jpeg.jpg
LBV Hub Exhibitions
24 Oct 2025 - 24 Oct 2025

North West Business Expo 2025

Bolton Stadium Hotel, Bolton, BL6 6SF

09:00 - 15:00

Lancashire Business Day 2025
241122lbvlancashiredaylhp0647web
Networking
27 Nov 2025

Lancashire Business Day 2025

Burnley FC , Burnley, BB10 4BX

12:00 - 17:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV122 Online Graphic
Subscribe now

Weekly news bulletin