Schools get gold star warranty from ICT Direct

Warranties offered by suppliers and manufacturers can vary significantly and in some cases be quite costly.

You often need to check the small print to ensure there are no hidden clauses. Many warranties that state they’re “Return to Base” actually expect the school to pay to box and send the faulty item back to the company for repair, which can be quite an expense to the school.

ICT Direct’s “Advance Replacement Warranty” does exactly what it states. It is a customer service driven, comprehensive, transparent and free of charge warranty!

The warranty is focussed around the customer being inconvenienced as little as possible.

Any fault is diagnosed over the phone and a spare part sent out immediately for the school to fit. If the fault can’t be easily diagnosed, then ICT Direct will send the school a replacement unit and pick up the faulty one at the same time at their own cost. This ensures there is as little downtime as possible for the school.

The two-year Advance Replacement Warranty comes as standard with all refurbished PCs, laptops, workstations, servers and monitors. Schools can extend the warranty to three years for a small premium, or even five years in some cases.

John Graham, head of public sector sales at ICT Direct, said: “Schools hugely value our Advance Replacement Warranty. Losing any piece of equipment for a period of time can be very disruptive for teachers and students. Our warranty ensures there is minimal downtime so the school can run as smoothly and effectively as possible. Many standard warranties expect the school to send the equipment back and wait for it to be repaired which can be both costly and frustrating.” ICT Direct is also adopting a new RMA management solution, where schools will just need to email [email protected] and their order will be logged, tracked and delivered in an efficient and speedy manner.