Online horse health retailer opens larger premises and first shop

A business which specialises in horse health products has tripled the size of its premises, facilitating the launch of its first physical shop.

Supplement Solutions, which has so far served customers exclusively online, has moved into 10,000 sq ft premises in Great Eccleston.

Founded almost 20 years ago by Hannah Wild, who holds an honours degree in Equine Science, the company stocks over 5,000 nutritional supplements.

Her new shop incorporates a new venture, Safety Solutions, which offers the fitting of riding hats and body protectors by staff trained by the British Equestrian Trade Association.

As well as warehousing, offices, and the new retail shop, the new HQ will also house a fulfilment centre from where products are despatched across the UK and overseas.

Hannah’s business also provides a telephone helpline which dispenses personal advice on horse health issues to animal owners.

Supplement Solutions is accredited by the British Equestrian Trade Association, and is a multiple winner of the body’s Retailer of the Year national award.

Currently employing six people, Hannah hopes soon to be taking on more staff as the business grows.

Hannah said: "Demand for our animal supplements rose sharply during the pandemic when travel restrictions meant that people relied increasingly on shopping online.

“Happily for us, they discovered that we could provide a competitively wide choice of products, keen prices and a great quality of service – which means they stayed loyal to us."