How BHI put 50 per cent productivity back into The Santè Group

By Business Health Institute

22 Feb 2022

1.jpg

During the pandemic most organisations have been in survival mode; or perhaps put more simply in flight, fight or freeze means. Paul Nugent, CEO, of The Santè Group, along with his Senior Management Team, wanted to audit the business to fully understand what they needed to implement to help their colleagues grow, feel secure and valued. Historically they had not been data-driven in how they had approached such matters.

Paul was aware of the work being undertaken at Business Health Institute. At BHI, we work with understanding the causation of stress and burnout, and then seek to implement targeted solutions to have the necessary and positive impact for constructive change, for all concerned.

As the CEO, Paul also recognised the relevance of ESG information to gain a more meaningful understanding of his corporate policy management and strategy. Our Wellbeing Asses analytical tool provided the quantitative data for the ‘social’ criteria for ESG. It measured around the company’s working conditions, whilst showing high regard for its employees’ health and safety, relations & diversity.

The ‘Wellbeing Assess’ is a workplace analytics system. It is a state-of-the art human factor and workplace risk diagnostics tool. It empowers CEO’s, Managers, HR, Executives, to answer critical human factor and work climate questions in support of:

Employees strategic (and operational) intent and capability to act. Business risk management, and Sustainable development

We know that what gets measured gets managed! Having quantitative metrics for any organisation forms the basis of control. Metrics makes the process objective rather than vague/subjective or which may depend on the personal opinion of an individual. Our data provides norm-based standards, which plays an important role, since they transform strategic, operational, and tactical performance to numbers that can be compared. As a result, management can objectively state whether the standards and quality are being met or not.

We conducted Wellbeing Assess with all The Santè Group; a top down, bottom-up approach was undertaken. For the first time ever, Paul had quantitative data that showed him which areas were doing well, but also where underperformance was in several key areas.

We were able to understand from the data if Santè Groups employees had the ‘can do’/’will do’ to achieve the organisations objectives.

When results are impaired, we are able to identify why and understand in greater detail if the job resources are depleted. An imbalance has a negative impact on productivity, engagement, turnover intention, as well as company loyalty.

The assessment’s results highlighted that the critical business risk was a drop in productivity allied to a rise in stress and burnout.

Based on the key risk factors identified, BHI collaborated with Dr Alka Patel, a GP and lifestyle coach, to design bespoke interventions to address the key risks. These were centred around supportive lifestyle measures, coaching sessions and a focus on supporting rest, recovery and physical activity.

After 12 months of working with The Santè Group we were able to undertake a longitudinal analysis. Our findings were as follows:

Productivity increased by almost 50% (adding £115,000) to the bottom line Burnout symptoms were reduced from 20% to 0% High work engagement was increased by 7%

In addition to helping Santè Group put at targeted, data driven wellbeing programme in place, we also provided them with 11 times their original investment.

A thought to end on after a successful outcome – Organisations have data to measure their customer success, but do they have the data to know about their people?

If you would like similar results for your people and organisation and would like to make 2022 the best one yet, contact us for a complimentary 30 minute discovery call.

We know we can help you get similar results.

Contact info

https://businesshealthinstitute.zohobookings.eu/#/customer/bhi

Julie Blinkho or Jackie Connaghton

T: 01772 34584

E: [email protected] or [email protected]

W: www.businesshealthinstitute.co.uk

Latest news

1

Chiptech announces major innovation initiative at high-profile reception with the New Zealand Prime Minister in London. The Rt Hon Jonathan Reynolds, the Rt Hon Christopher Luxon and the Rt Hon Steve Reed (L-R Front Row) David Hammond, and Daniel Knowles

Chiptech announces major innovation initiative at high-profile reception with the New Zealand Prime Minister in London.

30 Apr 2025

2

Northstone secures full planning permission for 50 new homes in Edenfield Edenfield housing development

Northstone secures full planning permission for 50 new homes in Edenfield

29 Apr 2025

3

Ring Stones Maintenance and Construction celebrates completion of Dovestone Gardens Dovestone Gardens launch

Ring Stones Maintenance and Construction celebrates completion of Dovestone Gardens

29 Apr 2025

4

PHX Training welcomes new business leader to drive learner success Louise Kirby

PHX Training welcomes new business leader to drive learner success

29 Apr 2025

5

Lidl to invest half a billion pounds in its expansion as it eyes sites in Lancashire Lidl

Lidl to invest half a billion pounds in its expansion as it eyes sites in Lancashire

29 Apr 2025

Pc Prestonmacan Gif980x120 March
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
LBV122 May/June Launch Event
121 Lancashire Business View Magazine Launch
Networking
21 May 2025

LBV122 May/June Launch Event

Lancaster and Morecambe College, Lancaster, LA1 2TY

08:30 - 10:30

Sub36 Networking
Networking
11 Jun 2025

Sub36 Networking

British Jewellery School, Scorton, PR3 1BA

15:00 - 17:00

Lancashire Net Zero Carbon Conference
Net Zero Carbon Social 1200px 2
Networking
18 Jun 2025

Lancashire Net Zero Carbon Conference

Crow Wood Hotel & Spa Resort, Burnley, BB12 0RT

08:30 - 13:00

Lancashire Built Environment Conference 2025
BEC 315 X 315 Px
Networking
25 Sep 2025

Lancashire Built Environment Conference 2025

Blackpool Football Club, Blackpool, FY1 6HX

08:30 - 13:00

CMI Level 5 Management and Leadership Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Management and Leadership Course

Preston Campus, Preston , PR1 2HE

09:00 - 17:00

CMI Level 5 Project Management Course
UCLanAerialCampus.jpg.jpg
LBV Hub Seminars
21 Feb 2025 - 21 Feb 2026

CMI Level 5 Project Management Course

Preston Campus, Preston, PR1 2HE

08:00 - 17:00

RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
02 Apr 2025 - 08 Oct 2025

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 15:30

Planning for the future + navigating Inheritance Tax changes
Planning for the future + navigating Inheritance Tax changes for website.png.png
LBV Hub Seminars
01 May 2025 - 01 May 2025

Planning for the future + navigating Inheritance Tax changes

Stanley House Hotel, Mellor, Blackburn, BB2 7NP, Blackburn, BB2 7NP

08:00 - 10:30

Advantage: AI – A Workshop for Business Leaders – May 2
EV-land-2025-05B.png.png
LBV Hub Seminars
02 May 2025 - 02 May 2025

Advantage: AI – A Workshop for Business Leaders – May 2

Door4 Office, Burnley Wharf, Manchester Road, Burnley, BB11 1JG

09:00 - 11:00

A night at the races
1.png.png
LBV Hub Dinners / Balls
02 May 2025 - 02 May 2025

A night at the races

Morecambe FC, Morecambe, LA4 4TB

19:00 - 23:59

Innovating business solutions through PhD Partnerships
30478 Skills Bootcamp open day setting.jpg.jpg
LBV Hub Networking
07 May 2025 - 07 May 2025

Innovating business solutions through PhD Partnerships

University of Central Lancashire, Preston , PR1 2HE

14:30 - 15:30

Celebrating 50 years of KTP
UCLanAerialCampus.jpg.jpg
LBV Hub Networking
07 May 2025 - 07 May 2025

Celebrating 50 years of KTP

University of Central Lancashire , Preston, PR1 2HE

16:00 - 18:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more Lbv121 Online Graphic
Subscribe now

Weekly news bulletin