HGS creates 300 jobs in Preston

HGS Europe, the business process management company owned by Hinduja Global Solutions, is to expand its Preston operation with the creation of 300 jobs.

The company has launched a large-scale recruitment campaign to attract local candidates looking for roles in the customer service industry.

Matthew Vallance, CEO for HGS Europe, said: “The creation of these 500 new roles across our sites in Preston and Selkirk will provide significant career opportunities in the local areas, and allow us to achieve our growth ambitions. We are delighted to be immediately augmenting our existing teams of talented professionals.

“We appreciate the support received at the national level from organisations such as UK Trade & Investment, Scottish Development International, Scottish Enterprise, and at the local level by Lancashire County Council, all of whom have helped us drive our expansion plans forward."

HGS has seen strong organic growth, supported by new business wins and technological enhancements, which capitalise on self-help solutions, business analytics and robotic automation processes, allowing it to deliver enhanced services at a lower cost to clients.

The Preston centre is a three-time winner of Best Large Contact Centre at the Contact Center World Awards. It currently employs over 400 full time employees, delivering industry leading customer service and loyalty programmes for TalkTalk telecom. Les Blacker, director of operations for HGS Europe, added: “We are entering an exciting phase of growth for our business, forecasted to bring new jobs and development to the local economy. Our recruitment campaign is underway and will be targeting local talent across Preston and Selkirk. There are a wide range of roles available, which are suited to those seeking to progress their career in customer services.”