fulfilmentcrowd triples customer acquisition on way to record results

fulfilmentcrowd, the order fulfilment technology and services provider, is on track for a record-breaking year after a bumper summer of new contracts.


The Chorley company secured 107 new clients since April, which is triple the figure from the same period last year.

Growth has been particularly strong in the health, beauty, fashion and tech sectors, with new clients including premium phone case brand, Mous Products, sports retailer, Anax Fitness and Dragons Den-backed, Dock & Bay.

In addition to recruiting 16 new staff across operations, software development and customer care, the company has continued to enhance facilities with its latest £30,000 investment adding a high-density picking system at the Matrix Park site, creating 3,500 new picking locations.

The total number of unique products managed by fulfilmentcrowd has increased to 105,500 and 466,961 items have been shipped so far this year, with a 98.6 per cent same-day dispatch service level.

The result is turnover which is already up 22 per cent on 2017, with full year earnings predicted to be in the range of £5.5m for 2018.

Lee Thompson, sales and marketing director, said: “As we enter the Christmas period, we are in good shape to support peak trading. Our platform is constantly being enhanced and the marginal gains we have made through the year will enable us to improve our already-high dispatch performance and customer satisfaction scores.”

fulfilmentcrowd plan to add more than 75 per cent more capacity in 2019 by expanding its network partnership programme (known as FNPs) and opening new centres at strategic locations in the Midlands and South East. Lee added “Continued investment in our network allows us infinite scale capacity and enhances our portfolio of specialist services. The ecommerce sector is particularly buoyant at this time and fulfilmentcrowd continues to be the thought-leader in logistics and delivery, particularly in the SME space."