ESG technology helps 6,000 customers switch energy supplier in three days

By Tim Aldred

27 Jul 2022

Technology developed by Chorley-based ESG has helped more than 6,000 homes and businesses switch energy suppliers since OFGEM implemented new rules on July 18.

The energy regulator's new centralised switching service (CSS) has become mandatory for all suppliers and offers customers a seamless way to switch providers. A process that previously took several weeks can now be completed within one working day.

ESG has liaised closely with the regulator since the CSS was first announced and began developing the Halo adapter in 2019.

Halo eases integration between energy suppliers to enable faster and smoother switching for their customers, while avoiding any disruption to their back office systems.

The Halo adapter has helped energy companies achieve such a smooth transition by absorbing most of the technical change within ESG systems. The company’s in-house energy sector tech specialists handled all the requirements of the switching programme, including multiple levels of mandatory testing across several applications. Working with both energy suppliers and third parties, ESG embedded testing in the development process to ensure seamless integration ready for the CSS launch.

This has enabled the 29 energy suppliers now using Halo to operate as normal and remain compliant at every stage of the transition to the CSS, and ESG has been able to help its customers to meet every deadline set by Ofgem.

Elaine Eyles, ESG’s programme director, said: "For energy suppliers, the faster switching programme has been a long-term, compulsory and complex process. By developing Halo, ESG has been able to remove layers of complexity for our customers, allowing them to focus on their business.

"Our job has been to deliver for our customers, enabling them to comply with new rules, and to adapt to new tech formats and file integration. Halo has achieved all of that, and we are really proud to have provided a solution that has enabled a third of energy companies to transition to CSS requirements so easily from day one.

"The proof of that success is in the 6,000 rapid switches that were achieved in the first three days after the CSS launch."

Enjoyed this? Read more from Tim Aldred

Latest news

1

Fit-out begins at hospital's new £1.5m annex Greater Lancashire Hospital Annex

Fit-out begins at hospital's new £1.5m annex

13 Jun 2024

2

Ribbon cut on Blackpool's £23m tramway extension Blackpool Tram Extension Launch

Ribbon cut on Blackpool's £23m tramway extension

13 Jun 2024

3

Pension firm announces service expansion for businesses Paul Rowe Pro Start Pensions

Pension firm announces service expansion for businesses

14 Jun 2024

4

The fear of getting women's health in the workplace wrong symptoms.png.png

The fear of getting women's health in the workplace wrong

14 Jun 2024

5

Accrington Stanley Women appoint new head coach New Accrington Stanley Women Head Coach James Mallett.jpg.jpg

Accrington Stanley Women appoint new head coach

14 Jun 2024

Lbv116 Ltb Strip980
Background image for hub sign up block

LBV Hub

Reach 50,000 members of the Lancashire business community

Post your news
Post your events
Post your offers
Company profile
Social reach
Magazine coverage
Sign-up
Events
RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
11 Jun 2024 - 04 Dec 2024

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 16:30

Business Networking in Chorley - BNI Endeavour
EVENT LISTING SIZING Endeavour.png.png
LBV Hub Networking
18 Jun 2024

Business Networking in Chorley - BNI Endeavour

Oak Royal, Bury Lane, Chorley, PR6 8SW

06:30 - 08:30

Business Networking in Blackburn - BNI Vista
EVENT LISTING SIZING Vista.png.png
LBV Hub Networking
18 Jun 2024

Business Networking in Blackburn - BNI Vista

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:45 - 08:30

Business Networking in Accrington - BNI Zeus
EVENT LISTING SIZING Zeus.png.png
LBV Hub Networking
19 Jun 2024

Business Networking in Accrington - BNI Zeus

The Mill House, Corn Mill Yard, Accrington, BB5 5HX

06:45 - 08:30

Free 4 Week Growth Ignition Coaching Programme
UCLan Primary logo RKE.png.png
LBV Hub Seminars
19 Jun 2024 - 03 Jul 2024

Free 4 Week Growth Ignition Coaching Programme

Online, Preston, PR1 2HE

12:00 - 13:30

Business Networking in Preston - BNI Diamond
EVENT LISTING BNI Diamond.png.png
LBV Hub Networking
19 Jun 2024

Business Networking in Preston - BNI Diamond

The Marriot Hotel, Garstang Road, Broughton, PR3 5JB

07:15 - 09:00

Exclusive Free Event - An inspiring morning with Professor Paul McGee, The SUMO Guy
Paul McGee Event
LBV Hub Seminars
19 Jun 2024

Exclusive Free Event - An inspiring morning with Professor Paul McGee, The SUMO Guy

Village Hotel Blackpool , Blackpool , FY3 8LL

08:30 - 13:00

Bold Moves Mastermind - Procrastination to Profitable Pricing
BV Online Course Title pages (1).jpg.jpg
LBV Hub Seminars
19 Jun 2024

Bold Moves Mastermind - Procrastination to Profitable Pricing

Oswaldtwistle Mills Business & Conference Centre, Oswaldtwistle, BB5 0EY

09:30 - 12:30

Business Networking in Burnley - BNI Kudos
EVENT LISTING BNI Kudos.png.png
LBV Hub Networking
20 Jun 2024

Business Networking in Burnley - BNI Kudos

Prairie Sports Village, Windemere Avenue, Burnley, BB10 2FU

06:45 - 08:30

THE ABSOLUTELY FABULOUS COMEDY DINNER SHOW
AbFab Social Post.jpg.jpg
LBV Hub Social
20 Jun 2024 - 20 Jun 2024

THE ABSOLUTELY FABULOUS COMEDY DINNER SHOW

Crow Wood Hotel & Spa Resort, Burnley, BB12 0RT

18:30 - 23:00

Business Networking in Lancaster - BNI Castle
EVENT LISTING BNI Castle.png.png
LBV Hub Networking
20 Jun 2024

Business Networking in Lancaster - BNI Castle

Vale of Lune RUFC, Powder House Lane, Lancaster, LA1 2TT

06:45 - 08:30

Business Networking in Preston - BNI Brunch
EVENT LISTING SIZING Brunch .png.png
LBV Hub Networking
21 Jun 2024

Business Networking in Preston - BNI Brunch

Samlesbury Preston Hotel, Preston New Road, Preston, PR5 0UL

09:30 - 11:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV116 Online Graphic
Subscribe now

Weekly news bulletin