Destinology chooses Elite to unify its communications

By Elitetele.com

14 Feb 2014

Award-winning travel specialist Destinology has appointed Chorley-based Elite Telecom to provide a unified communications solution that can deal with more than 1,000 in-bound calls per day.

The company required a telecommunications product which could process a high volume of calls in the most efficient manner possible - critical to the organisation’s promise of excellent customer service.

Bolton-based Destinology was looking for a solution which could offer reduced TCO (Total Cost of Ownership), flexibility andcompatibility with its existing server environment as well as a rapid disaster recovery service. After a thorough review process, the company finally selected SwyxWare supplied by Elite Telecom.

Elite Telecom is a leading unified communications provider with offices in Chorley, Derby, London and Madrid and has more than a decade in the hosted, VoIP and telecoms market.

Chris Carter, network and infrastructure manager at Destinology explains: “The business has grown substantially over the last few years and our existing hardware-based system was struggling to cope with demand. It offered us very little flexibility was very difficult to manage.

“We narrowed down our search to two vendors and chose SwyxWare because it offered all the features we needed. For example, we wanted a solution which allows us to more effectively track inbound customer numbers. The new solution provides a single point of contact in unified communications expert, Elite, but also enables us toobtain more detailed data such as ring times, wait times and call costs.”

The system has only recently been installed, but Chris expects that in time the overall operating costs will reduce as more features of the SwyxWare product are brought on-line. The company is already saving money through a more streamlined solution and is benefiting from lower operational telephony costs.

Matt Newing, CEO at Elite Telecom, said: “We are very pleased to be working with such a dynamic company. The SwyxWare solution is one of the most robust unified communications platforms on the market and provides detailed data which is invaluable to an organisation like Destinology. “As a SwyxWare Gold Partner, we know the new platform will provide greater flexibility andsupport company growth. We hope that from working with us Destinology will have better business continuity and benefit from having a single point of contact for all IT and telephony issues.”

Enjoyed this? Read more from Elitetele.com

Latest news

1

Plans submitted for revival of historic Preston building Harris Institute

Plans submitted for revival of historic Preston building

24 Jun 2024

2

Chorley charity to inspire Spain's first children's hospice Cudeca Hospice Meets Derian House Childrens Hospice

Chorley charity to inspire Spain's first children's hospice

24 Jun 2024

3

RfM Transform launches new health and safety service HR Trends from RfM Transform (23).png.png

RfM Transform launches new health and safety service

24 Jun 2024

4

Joining forces to bring energy prices down Billy Ingham Redhawk

Joining forces to bring energy prices down

24 Jun 2024

5

Harrison Drury adds to residential conveyancing team Jade Driver Harrison Drury

Harrison Drury adds to residential conveyancing team

24 Jun 2024

Lbv116 Ltb Strip980
Background image for hub sign up block

LBV Hub

Leverage Lancashire Business View platforms

Post your news
Post your events
Post your offers
Build your network
Improve your SEO
Gain coverage in the magazine
Sign-up
Events
RISE - The Academy for Female Leaders and Managers
WENDY BOWERS RISE Illustrstion copy.jpg.jpg
LBV Hub Seminars
11 Jun 2024 - 04 Dec 2024

RISE - The Academy for Female Leaders and Managers

East Lancashire Chamber of Commerce, Clayton le Moors, BB5 5JR

09:00 - 16:30

Free 4 Week Growth Ignition Coaching Programme
UCLan Primary logo RKE.png.png
LBV Hub Seminars
19 Jun 2024 - 03 Jul 2024

Free 4 Week Growth Ignition Coaching Programme

Online, Preston, PR1 2HE

12:00 - 13:30

Business Networking in Chorley - BNI Endeavour
EVENT LISTING SIZING Endeavour.png.png
LBV Hub Networking
25 Jun 2024

Business Networking in Chorley - BNI Endeavour

Oak Royal, Bury Lane, Chorley, PR6 8SW

06:30 - 08:30

Adult Mental Health First Aid - Online Course
Youth MHFA.png.png
LBV Hub Seminars
25 Jun 2024

Adult Mental Health First Aid - Online Course

MS Teams, N/A, N/A

10:00 - 12:30

Business Networking in Blackburn - BNI Vista
EVENT LISTING SIZING Vista.png.png
LBV Hub Networking
25 Jun 2024

Business Networking in Blackburn - BNI Vista

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:45 - 08:30

Lancashire Net Zero Carbon Conference
Net Zero Carbon Social 1200px 4
Networking
26 Jun 2024

Lancashire Net Zero Carbon Conference

Ribby Hall Village, Preston, PR4 2PR

08:30 - 13:00

Business Networking in Accrington - BNI Zeus
EVENT LISTING SIZING Zeus.png.png
LBV Hub Networking
26 Jun 2024

Business Networking in Accrington - BNI Zeus

The Mill House, Corn Mill Yard, Accrington, BB5 5HX

06:45 - 08:30

Business Networking in Preston - BNI Diamond
EVENT LISTING BNI Diamond.png.png
LBV Hub Networking
26 Jun 2024

Business Networking in Preston - BNI Diamond

The Marriot Hotel, Garstang Road, Broughton, PR3 5JB

07:15 - 08:00

Business Networking in Burnley - BNI Kudos
EVENT LISTING BNI Kudos.png.png
LBV Hub Networking
27 Jun 2024

Business Networking in Burnley - BNI Kudos

Prairie Sports Village, Windemere Avenue, Burnley, BB10 2FU

06:45 - 08:30

A Journey From Solo To Team
1.png.png
LBV Hub Networking
27 Jun 2024

A Journey From Solo To Team

Society1 Coworking Space, Preston, PR1 3LT

18:00 - 20:30

Business Networking in Lancaster - BNI Castle
EVENT LISTING BNI Castle.png.png
LBV Hub Networking
27 Jun 2024

Business Networking in Lancaster - BNI Castle

Vale of Lune RUFC, Powder House Lane, Lancaster, LA1 2TT

06:45 - 08:30

Business Networking in Preston - BNI Brunch
EVENT LISTING SIZING Brunch .png.png
LBV Hub Networking
28 Jun 2024

Business Networking in Preston - BNI Brunch

Samlesbury Preston Hotel, Preston New Road, Preston, PR5 0UL

09:30 - 11:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more LBV116 Online Graphic
Subscribe now

Weekly news bulletin