Customer focus: Limitless Digital Group

limitless-digital-group-3.jpg

Established in 2004 and headquartered in Lancashire, Limitless Digital Group is the parent company of a number of best-selling brands, including Hudson Reed, Best Heating, and Big Bathroom Shop. With a wide offering of over 20,000 products, the company enjoys an excellent reputation across the UK and overseas. 

“We began working alongside Limitless Digital Group back in 2009, and we’ve maintained a great relationship with them since, taking care of the distribution needs for two of their brands - Best Heating and Big Bathroom Shop,” says F&W business development director, Graham Clare.

“They supply their products in nine countries, and we’re pleased to support the UK aspect of the business, collecting goods from their Burnley site, which is close to our own, incorporating them into our distribution network, and completing deliveries directly to the end user.” 

“There are a number of reasons why we continue to rely upon Fagan & Whalley for the distribution of our products,” says Andy Carr, operations general manager at Limitless Digital Group.

“Previously, we had used several carriers, however we realised that there were a lot of damaged goods being reported, and due to our strict quality control, it was clear that the damage could only have been caused when the goods were in transit.

“When it came to looking for a replacement distribution company, Fagan & Whalley stood out to us as they’re a local business with headquarters not too far from our own, and we’d seen their trucks out and about on the roads. We deal with a lot of volume daily, so it was important to find a company that could handle that, whilst also taking care with our products in order to reduce the damage being caused to goods when out for delivery.

"Within the first few months of working with Fagan & Whalley, we noticed the number of damages coming down almost straight away, and the service we received from them, when compared with our previous carrier, was better too. 

“Our Trustpilot rating is the pride of our business, and it’s one of the things that sets us apart from our competitors. The fact that our ratings have remained consistently high since we brought Fagan & Whalley on board is really a reflection on their services. Fagan & Whalley is a great local company which employs a great team of people, who always work with us to resolve any issues whenever they crop up. Their communication with our teams is brilliant, and they’ll regularly come to us with suggestions for how our processes can be improved, many of which we have implemented with great success. 

“During the pandemic, we saw our business grow by around 60%, as everyone was staying in and investing in making improvements to their home. We’re now twice as busy as we were in 2019, and it’s a relief knowing that we are working alongside a great, local business who will continue to provide an excellent level of service and support our own business in growing from strength to strength.” 

Looking for a friendly team to fulfil the distribution needs of your business? Our transport and distribution services are offered for full-load, part-load and groupage consignments for both palletised and non-palletised freight. Get in touch with our team to find out more! 

Enjoyed this? Read more from Fagan & Whalley Limited

Latest news

1

Supermarket stays put in blow to town's £250m masterplan Blackburn Aerial

Supermarket stays put in blow to town's £250m masterplan

28 Mar 2024

2

Modern Milkman acquires American counterpart article placeholder listing image

Modern Milkman acquires American counterpart

28 Mar 2024

3

Tips for surviving Lancashire's pothole plague

Tips for surviving Lancashire's pothole plague

28 Mar 2024

4

The Pikes wines launched to support Lake District mountain rescue THE PIKES BLOG BANNER.jpg.jpg

The Pikes wines launched to support Lake District mountain rescue

28 Mar 2024

5

Fundraising success sees Stanley Women compete in Dallas Cup The Accrington Stanley Under 18s team which are currently in Dallas.jpg.jpg

Fundraising success sees Stanley Women compete in Dallas Cup

28 Mar 2024

Hwc 2024 Email Signature 980x120
Background image for hub sign up block

LBV Hub

Reach 50,000 members of the Lancashire business community

Post your news
Post your events
Post your offers
Company profile
Social reach
Magazine coverage
Sign-up
Events
Health and Wellbeing Conference 2024
Hwc 2024 Social Media 1200px 1
Networking
23 Apr 2024

Health and Wellbeing Conference 2024

Crow Wood Hotel, Burnley , BB12 0RT

08:30 - 13:00

Business Networking in Preston - BNI Brunch
EVENT LISTING SIZING Brunch .png.png
LBV Hub Networking
29 Mar 2024

Business Networking in Preston - BNI Brunch

Samlesbury Preston Hotel, Preston New Road, Preston, PR5 0UL

09:30 - 11:00

Business Networking in Blackburn - BNI Infinity
EVENT LISTING BNI Infinity.png.png
LBV Hub Networking
29 Mar 2024

Business Networking in Blackburn - BNI Infinity

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:30 - 08:30

Business Networking in Chorley - BNI Endeavour
EVENT LISTING SIZING Endeavour.png.png
LBV Hub Networking
02 Apr 2024

Business Networking in Chorley - BNI Endeavour

Oak Royal, Bury Lane, Chorley, PR6 8SW

06:30 - 08:30

Business Networking in Blackburn - BNI Vista
EVENT LISTING SIZING Vista.png.png
LBV Hub Networking
02 Apr 2024

Business Networking in Blackburn - BNI Vista

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:45 - 08:30

Business Networking in Preston - BNI Diamond
EVENT LISTING BNI Diamond.png.png
LBV Hub Networking
03 Apr 2024

Business Networking in Preston - BNI Diamond

The Marriot Hotel, Garstang Road, Broughton, PR3 5JB

07:15 - 09:00

Business Networking in Lancaster - Eden Business Network
EVENT LISTING Eden Business Network.png.png
LBV Hub Networking
03 Apr 2024

Business Networking in Lancaster - Eden Business Network

The Borough, 3 Dalton Square, Lancaster, LA1 1PP

18:30 - 20:30

Business Networking in Accrington - BNI Zeus
EVENT LISTING SIZING Zeus.png.png
LBV Hub Networking
03 Apr 2024

Business Networking in Accrington - BNI Zeus

The Mill House, Corn Mill Yard, Accrington, BB5 5HX

06:45 - 08:30

Business Networking in Burnley - BNI Kudos
EVENT LISTING BNI Kudos.png.png
LBV Hub Networking
04 Apr 2024

Business Networking in Burnley - BNI Kudos

Prairie Sports Village, Windemere Avenue, Burnley, BB10 2FU

06:45 - 08:30

Business Networking in Lancaster - BNI Castle
EVENT LISTING BNI Castle.png.png
LBV Hub Networking
04 Apr 2024

Business Networking in Lancaster - BNI Castle

Vale of Lune RUFC, Powder House Lane, Lancaster, LA1 2TT

06:45 - 08:30

Business Networking in Blackburn - BNI Infinity
EVENT LISTING BNI Infinity.png.png
LBV Hub Networking
05 Apr 2024

Business Networking in Blackburn - BNI Infinity

Hampton by Hilton, 2 Frontier Ave, Blackburn, BB1 3AL

06:30 - 08:30

Business Networking in Preston - BNI Brunch
EVENT LISTING SIZING Brunch .png.png
LBV Hub Networking
05 Apr 2024

Business Networking in Preston - BNI Brunch

Samlesbury Preston Hotel, Preston New Road, Preston, PR5 0UL

09:30 - 11:00

Advertise with us

Reaching 50,000 members, our print, digital and event platforms offer a fantastic way to raise your business profile and help you grow.

Find out more Lbv115 Online Graphic
Subscribe now

Weekly news bulletin