Customer focus: Farmhouse Biscuits

At Fagan & Whalley, we pride ourselves on building long-established and meaningful relationships with our clients.

Whilst our commitment to innovation and operational improvements have served us immensely over the last 95 years; we recognise that our links with the local and national community are the driving force behind our success.

This month, we reflect on a local business that shares many of the same core values and principles as Fagan & Whalley; Farmhouse Biscuits. 

WHO ARE FARMHOUSE BISCUITS?

Established in 1962, Farmhouse Biscuits are a family-owned business that have been baking award-winning biscuits in their Lancashire HQ for over 60 years. From humble beginnings in a Barrowford farmhouse kitchen, the company has grown into one of the leading names in biscuit manufacturing – employing over 400 members of staff and enjoying a stellar reputation nationally and worldwide.

Fagan & Whalley have been lucky enough to be the sole distributor of Farmhouse Biscuits since 2015. However, we have enjoyed a close working relationship with the business for over a decade.

“It is a great privilege to work so closely with Farmhouse Biscuits, and we take great pride in supporting their business and distribution requirements,” says F&W Business Development Director, Graham Clare. “Their factory is based just on the outskirts of Burnley, which means we’re able to collect their biscuits straight from the factory, and transport full and part loads of products through to some of the most famous retailer names right across the country”. 

“We absolutely love working with the Farmhouse Biscuits team. They’re a great company, full of great people, and the biscuits certainly go down well too! We both take great pride in our Lancashire heritage and our family-led roots, and it’s a pleasure to work with such a fantastic team!”

HOW DO FARMHOUSE BISCUITS FIND WORKING WITH US?

“Whilst we had enjoyed working on-and-off with Fagan & Whalley for a number of years, it wasn’t until 2015 that we needed to find a full-time, exclusive distributor of our goods,” says Daniel Turner from Farmhouse Biscuits, “Having dealt with a less-reliable haulage company in the area, we were on the hunt for a distributor with the capacity to cover all of our distribution points across the UK. After chatting with Graham from F&W, we were blown away.

“Working with Fagan & Whalley has been a huge breath of fresh air for our business. We couldn’t think of a more well-established and professional company to work with, and their dedication to excellence shines through in every aspect of their work.

“We’re particularly impressed with their commitment to demonstrating their capabilities through their various accreditations and accomplishments, including their recent AA-grade BRCGS accreditations as well as the BSI ISO 9001. It’s a real delight to work with a local business that takes such pride in what they do, and it certainly makes our operations much easier!

“Furthermore, the image of our distributor is a direct extension and representation of our own brand. This is never a concern when working with Fagan & Whalley. They take pride in the appearance of their fleet, and each member of the team is polite, courteous, and well-dressed in a smart uniform.

“It’s rare to find another local company that shares the same values that we do, with a real focus on family-led values and their heritage. Tradition and heritage mean a lot to us here at Farmhouse Biscuits, and Fagan & Whalley exemplify this, too.” 

Are you looking for a complete solution to your logistics requirements? At Fagan & Whalley, we offer a comprehensive range of freight management, BRCGS warehousing and road haulage services. Get in touch with our team here for more information!