Chase Templeton extends HQ to accommodate management restructure and planned growth

Private medical insurance specialist Chase Templeton is to expand its Lancashire headquarters to accommodate a new Sales Centre of Excellence and additional staff due to join the business in the new year.

The company has signed a lease on a 2,500 sq.ft. building adjacent to its existing offices which will provide it with 50 per cent more office space.

“We are making a significant investment not just in additional office space, but recruitment, training and technology. All are vital if we are to maintain and build upon our impressively strong retention rate, which runs at 90 percent-plus, and the customer service which underpins it,” commented commercial director Richard Holden.

"In order to effectively manage future growth the company is in the process of recruiting 15 additional staff who are joining the business this month and in early 2016, further bolstering the current payroll to 128. The new recruits will include four account managers and two newly created posts of business retention manager and a micro-SME team leader.

"We already know such investment generates significant returns with clients we now serve being overwhelmingly satisfied and loyal. They also report feeling more confident in our ability to deliver on service and value because of our size and strength, an increasingly important factor within not just the PMI sector but the wider financial services market." The office expansion and bolstering of the company’s management structure follows the launch last month of a strategic push to complement an ongoing “buy and build” acquisition strategy with a greater focus on securing organic new business. This followed a near 20 percent year-on-year increase in SME company medical and employee benefit revenues.