Building society wins national customer service award

Nelson-based Marsden Building Society has been named the overall Customer Service Champion at the 2024 British Bank Awards.

The awards, organised by Smart Money People, recognise and reward excellence in the banking industry, giving customers a say in the winners of each category.

Jacqueline Dewey, CEO of Smart Money People said: “Customer service is an integral part of all financial services organisations and excelling in this area is no mean feat.

"Our reviews show Marsden Building Society has put customer service at the heart of its business, with many of its customers pointing to its personalised service, particularly from its friendly and knowledgeable staff members who make them feel valued and supported. Congratulations to Marsden Building Society.”

Rob Pheasey, chief executive at Marsden Building Society, commented: “Our members are the foundation of the Marsden, which puts them at the heart of every decision we make.

"Delivering exceptional customer service is critical to our success, and I’d like to extend a heartfelt congratulations to our teams for their unwavering commitment to excellence.

“I’d also like to thank our members who’ve taken the time to share their feedback. We’re extremely honoured to have won this award, as it further reenforces the hard work and dedication of our teams to deliver an outstanding service.”

Marsden Building Society operates branches in Nelson, Burnley, Barrowford, Colne, Clitheroe, Garstang, Lytham and Poulton.